Fraud Prevention Representative

Job description

**What You'll Be Doing** Do you have a passion for helping others and giving them peace of mind? Protecting people and businesses from fraudulent activities? You'll review and analyze cases to prevent and detect fraud. You'll work to resolve issues and protect the interests of the client and their customers via verbal and nonverbal platforms such as chat, text, email, etc. Be part of a growing digital industry with a promising future around fraud prevention and safety. You'll contribute to the safety and security of digital ecosystems. Join us in the fight against fraud and help create a safer online world! **During a Typical Day, You'll** - Monitor and analyze transactions to detect and prevent fraudulent activities. - Utilize analytical skills to identify patterns and irregularities. - Investigate suspicious activities and implement preventive measures. - Remember attributes and apply critical thinking and problem-solving skills to collaborate between good users and bad actors in complex situations. - Collaborate with cross-functional teams to enhance fraud prevention strategies for projects. - Answer incoming communications from customers. - Connect and resolve issues with customers using written communication only. **What You Bring to the Role** - High school diploma. - 1 year or more of technical support/troubleshooting experience. Freshers are welcome to apply. - 6 months or more of customer service experience. - Analytical and solutions-oriented mindset. - Excellent online search skills. - Great written communication skills, including grammar and spelling. - Computer experience. - Flexibility to work in a 24/7 environment. **What You Can Expect** - Supportive of your career and professional development. - An inclusive culture and community-minded organization where giving back is encouraged. - A global team of curious lifelong learners guided by our company values. - Base wage starts between 26,000 to 35,000 INR per month, with additional performance bonus opportunities. - Comprehensive benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives. - Must be able to work on a rotating schedule and weekends/holidays if needed. **Note:** Virtual interviews are available for candidates unable to attend interviews in person but open to joining the Ahmedabad office if selected. **A Bit More About Your Role** We're committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know you bring the one necessary ingredient that can't be taughta caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family. You'll report to the Team Lead. You'll significantly impact the safety and security of the digital environment for one of the leading global online accommodation platforms.