Front office Executive || Gurugram

Job description

We are looking for a polished, customer-focused Front Office Executive (FOE) for Dr Lal path lab. The FOE will be the first point of contact for walk-in clients, responsible for delivering a seamless, personalized, and courteous experience and coordinate with diagnostic teams and explain basic test procedures in a client-friendly manner. Key Responsibilities: Client Interaction & Service Experience • Welcome and assist all clients with warmth and professionalism. • Explain service offerings and package details clearly and sensitively. Appointment & Report Management • Manage scheduling of pathology, radiology, and doctor consultation slots. • Handle billing, payment processing, and issuance of invoices as per process. Operational Coordination • Maintain up-to-date knowledge of test panels, report timelines, and departmental workflows to provide accurate information. Experience & Ambience Management • Collect client feedback and escalate concerns promptly for resolution. Key Requirements: • Qualification: Graduate in any stream. • Experience: 1+ years in customer service/front office, ideally in diagnostics, wellness, healthcare, or luxury hospitality. • Skills: • Excellent verbal communication in English and local language • Presentable with warm interpersonal behavior