Fulfillment Administrator

Job description

About NCR Atleos NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe. Key Areas of Responsibility Order Management & Transaction Processing • Receive, review, and process incoming service parts requests submitted by Field Service Centers (FSCs). • Ensure all orders are accurately transacted through designated systems and tools such as Enterprise Systems (ES), Remedy, or other operational platforms. • Validate order details, part requirements, and delivery priorities to ensure prompt execution. • Monitor order progress from creation through completion, ensuring all transactions meet operational standards and service level objectives. Work Order Administration • Maintain accurate and timely updates to service work orders. • Ensure all work order information is recorded correctly to support effective field service scheduling and dispatch activities. • Identify and resolve discrepancies that may impact service delivery timelines. • Provide real-time visibility into order and fulfillment status for internal stakeholders. Parts Sourcing & Inventory Optimization • Source required parts from the most suitable and cost-effective inventory locations globally. • Work closely with supply chain and inventory teams to reduce stock shortages and backorder situations. • Prioritize sourcing decisions that support service level agreement (SLA) compliance and customer commitments. • Escalate critical shortages and coordinate alternative sourcing strategies when necessary. Logistics & Carrier Coordination • Liaise with third-party logistics providers (3PLs), carriers, warehouses, and distribution centres to coordinate shipments. • Monitor transportation activities to ensure on-time pickup and delivery of service parts. • Track and trace shipments throughout the logistics network and resolve delivery issues proactively. • Follow up on delayed, lost, or damaged shipments and implement corrective actions as required. Stakeholder Communication & Customer Support • Serve as the primary point of contact for Service Coordinators, Field Service teams, and other operational stakeholders regarding order fulfillment matters. • Provide regular progress updates and expected delivery timelines for open orders. • Communicate potential risks, delays, or supply constraints in a timely manner. • Ensure a high level of customer service by managing expectations and supporting issue resolution. SLA & Performance Management • Monitor fulfilment activities against contractual service commitments and internal performance targets. • Take proactive actions to avoid SLA misses and minimize service interruptions. • Support continuous improvement initiatives aimed at enhancing fulfilment efficiency and delivery performance. • Ensure compliance with company policies, procedures, and quality standards. Reporting & Operational Analysis • Prepare and maintain daily operational reports related to order status, shipment performance, backorders, and service metrics. • Analyze trends and recurring issues impacting fulfilment performance. • Provide accurate data and insights to management to support operational decision-making. • Maintain records and documentation for audit and compliance requirements. Continuous Improvement • Identify opportunities to streamline processes and improve order fulfilment efficiency. • Recommend improvements in inventory utilization, transportation management, and workflow effectiveness. • Participate in cross-functional initiatives to enhance service delivery and customer satisfaction. • Support the implementation of new tools, processes, and best practices within the supply chain and logistics operation. Basic Qualifications Education • Bachelor's Degree (Graduation) in any discipline from a recognized university is required. • Candidates with qualifications in Supply Chain Management, Logistics Management, Operations Management, Business Administration, or related fields will be preferred. • Professional certifications or completed courses in Supply Chain, Logistics, Inventory Management, Warehousing, Transportation Management, or Procurement will be considered an added advantage. Experience & Technical Skills • Experience in logistics, supply chain operations, order management, inventory management, customer service, or fulfillment operations is desirable. • Strong working knowledge of Microsoft Office applications, particularly advanced Microsoft Excel, is required for day-to-day operational reporting, data analysis, performance tracking, and inventory management activities. • Proficiency in Excel functions such as Pivot Tables, VLOOKUP/XLOOKUP, data validation, conditional formatting, dashboards, reporting, and data analysis will be highly beneficial. • Familiarity with ERP systems, order management systems, warehouse management systems (WMS), or service management tools will be advantageous. Communication & Administrative Skills • Good verbal and written communication skills with the ability to interact effectively with internal and external stakeholders. • Strong attention to detail and accuracy when processing orders, updating work orders, and maintaining operational records. • Basic to intermediate typing speed with a high level of accuracy will be an added advantage, enabling efficient transaction processing and administrative support activities. • Ability to manage multiple priorities, work under pressure, and meet established service level commitments and deadlines. Behavioral Competencies • Strong analytical and problem-solving skills. • Customer-focused mindset with a commitment to service excellence. • Ability to work collaboratively within a fast-paced, team-oriented environment. • Proactive approach toward issue resolution and continuous process improvem