Head of Indirect Procurement Operations

Job description

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections,  where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters. ### ### The Position **Head of Indirect Procurement Operations** **Roche India – Roche Services & Solutions** **Hyderabad** A healthier future. It’s what drives us to innovate. To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come. Creating a world where we all have more time with the people we love. That’s what makes us Roche. Healthcare is evolving, and Global Procurement is responding by continuously striving for the highest possible performance, taking innovative and strategic approaches to business and supplier partnerships.  Global Procurement proactively manages the entire supplier ecosystem, making a vital contribution to improving health outcomes, reducing costs for patients and global healthcare systems, and ensuring that Roche continues doing now what patients need next. **The Opportunity** This role sits within the **Indirect Procurement Delivery Chapter,** which covers the core procurement activities from category management, strategic and operational sourcing, supplier management, contracting, content strategy definition, and execution. The **Indirect Procurement Delivery Chapter** comprises many groupings of categories of the same value chain or having commonality, including R&D, Corporate & Commercial Services, Digital & Technology, Facilities & Utilities. These communities are key enablers of strong category expertise while allowing flexibility in the procurement delivery response to the evolving needs of our customers. As the **Head of Indirect Procurement Operations,** you report to the Chapter Lead of Indirect Procurement Delivery and serve as a key member of the leadership team. You will provide vision and guidance to the Delivery Operational procurement capability area while driving operational excellence (across People, Process and Technology)  and harmonization across all categories. **Core Responsibilities** As the **Head of Indirect Procurement Operations,** you provide the vision and structural leadership for the delivery of indirect services globally. You lead multiple teams of Procurement Experts and Managers, ensuring that the bridge between global strategy and execution is seamless. According to your experience, knowledge, and the general business/team requirements, your role encompasses, but is not limited to, these core responsibilities: **Strategic Operations & Visionary Leadership** - Indirect Operations Strategy: Act as a thought leader on operational delivery and best practices, shaping the capability area’s vision and our long-term roadmap for Indirect Procurement Operations in alignment with the broader Global Procurement vision. - Service Delivery Model: Continuous refinement of the service delivery model to ensure it remains agile and responsive to the needs of internal and external stakeholders. - Value Creation: Drive cost-reduction initiatives and value-improvement programs across the operational lifecycle, ensuring procurement activities contribute directly to Roche’s financial and patient-outcome goals. - Design and drive Cross- Category operations approach across Indirect and MMC chapters - Design and drive Cross- Category Delivery Support across Indirect and MMC chapters **Operational Excellence** - Performance Accountability: Take full ownership of the performance of Category Operations teams,  Professional Service Providers (PSPs) and delivery via Agentic AI/automation tools. - SLA & KPI Management: - Define, monitor, and report on rigorous Service Level Agreements and ensure that all operational purchases are executed with speed, compliance, and quality - Define, monitor, and report for continually improving Operational procurement Improvement per Roadmap - Process Harmonization: Standardize operational workflows across different categories to ensure a consistent experience for internal stakeholders, regardless of their location **Digital Transformation & P2P Optimization** - Automation Roadmap: Partner with the Procurement Digital Solutions team to identify opportunities for automation. You will lead the rollout of "self-service" procurement tools to reduce manual intervention and cycle times - Systems Stewardship: Together with the respective Capability Leads serve as the business owner for Indirect Categories for P2P and Agentic AI technology adoption ensuring these tools are utilized to their full potential to drive data integrity and transparency **Governance, Risk & Compliance** - Escalation Management: Act as the primary global escalation point for critical operational bottlenecks, system failures, or complex stakeholder requirements - Contract & Legal Oversight: Ensure that all operational procurement activities comply with legal standards. You will oversee the management of contract documentation and templates, mitigating risks associated with supplier engagements **People Leadership & Talent Development** - Talent Allocation: Strategically deploy resources across the Indirect Procurement Operations and PSPs network to meet fluctuating business demands and project priorities - Coaching & Culture: Cultivate a high-performance culture focused on "Enterprise Thinking." You will be responsible for succession planning, mentoring senior leads, and fostering an environment of continuous learning and psychological safety - Stakeholder Influence: Act as a trusted advisor to senior business leaders, translating complex procurement metrics into actionable business insights **Who you ar