Helpdesk Associate - ITIL

Job description

Job Summary We are currently seeking a Helpdesk Associate - ITIL to join our team in Coimbatore, Tamil Nadu (IN-TN), India (IN). Responsibilities • Provide L2 technical guidance in activities associated with identification, prioritization resolution of reported problems through Phone, Email Chat. • Activities include recognition, research, isolation, resolution follow up steps. • Typically, the associate level participates in a supportive role by acting as a liaison between customers departments within the Client Infrastructure. • Strong troubleshooting knowledge of MS Windows, PC Hardware, Internet Explorer, MS Office COTS applications etc. • Sound knowledge of ITIL best practices around Incident Request Management procedures Qualifications • Helpdesk Associate at Grade-4 position in Service Desk • Must be a Graduate. B.Tech/B.E or any other technical degree preferred • Good communication skills with 1 year of international calling experience • Good comprehension writing skills • Must possess excellent customer handling skills • Should be comfortable to work in rotational shift with 24x7 support window