Hiring For US Healthcare Medical Billing Team Lead - Chennai

Job description

Opening for US Healthcare AR Medical Billing Team Lead (Voice)- Chennai Location : Chennai Shift - US Shift Experience - 5 to 8 years Designation - Team Lead RESPONSIBILITIES: • Responsible for the day-to-day management of 7 25 front level employees • Adhering to agreed Key Performance Indicators, Service Level Agreements and quality standards to maximize customer satisfaction • Minimize errors/feedback and increase first touch resolution through effective coaching, support, supplemental training and understanding of departmental procedures to maximize utilization of resources • Provide feedback on performance, monitoring attendance, leave requests, ensure accuracy of hours worked and adherence to company policies and procedures • Recommend and/or make decisions in personnel related matters (Attrition, disciplinary actions, and terminations). • Assist with attendance documentation, weekly timesheet validation and schedule adherence. • Monitor and adjust staffing levels to ensure service levels are being met with continued focus on exceeding performance requirements. • Act as point of contact for escalated account issues or problems that occur by directly responding to escalated calls from customers • Timely response to mails SKILLS AND COMPETENCIES • Microsoft Office (Excel and PPT Preferred) • High proficiency in communication (Written and spoken) • Focuses on delivering a positive customer experience • Proven leadership experience. Should be a team player. FORMAL EDUCATION AND EXPERIENCE • Bachelors degree in any stream and progressive work experience in Healthcare RCM • 5-8 years of overall experience Note: • Looking for candidate with an immediate to 45-day notice period. • Candidates must have complete set of relieving/Experience letters from all previous employers