HR System Ops Specialist

Job description

**About this role:** The HR Systems Operations Specialist provides specialized support in functional areas of expertise, including Workday, to process and troubleshoot end-user inquiries. A successful candidate must provide line of sight into HRIS Operations teamwork, manage recurring and ad hoc operational inquiries, and deliver on various technical and functional projects. **What you will do:** - Serve as first point of contact for associate, manager and HR end-user questions related to Workday business processes covering Recruiting, Onboarding, HCM, Compensation, Performance, Time Absence, and Benefits modules, as well as security in Workday and integrated systems - Individually respond to high volume of standard inquiries with limited escalation such as security/access, system navigation, transaction status, policy, program, and process questions - Manage ServiceNow ticketing system in accordance with quality procedure and SLA expectations - Run regular audits to ensure data quality and adherence to policies - Enhance, mature, and maintain procedural documents, building on existing core operational process guides - Provide ongoing testing support and peer review of enhancements and configuration Jiras for aligned Product Delivery team, supporting the Product Development, Project Management and HR Technology counterparts - Support completion and success of complex, specialized processes/transactions such - Monitor delegation and completion of Workday processes **What you will need:** - Minimum 1-2 years of experience in HR systems operations, preferably Workday HCM, including experience with business processes, data structure, domain and BP security, reporting calculated fields, and data auditing. - Experience in ServiceNow or other ticketing system preferred - Knowledge of HR business processes. - Strong Microsoft Excel skills. - Strong service orientation with a high sense of ownership and accountability. - Proven ability to work independently and as part of a distributed team, taking direction from multiple team members. - Strong analytical, troubleshooting and problem-solving abilities. - Strong work ethic and motivated to achieve goals and exceed expectations. - Exceptional time management skills and an ability to handle multiple assignments and meet deadlines. - A systems thinker with a process orientation and significant attention to detail. - Superior interpersonal, written and oral communication skills. - High level of executive presence. - Ability to work successfully with a global team. - Hands on experience using ServiceNow and Jira (Preferred). - Change management experience preferred. **Who you are** - Bachelor s Degree in Computer Science, Information Systems or related field preferred. - Excellent communication and prioritization skills. - Able to work independently or within a team proactively in a fast-paced environment. - Owns success Takes responsibility for successful delivery of the solutions. Don t meet every single requirement We encourage you to apply anyway. You might just be the right candidate for this, or other roles. Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.