Inbound Call Receiver

Job description

Hello, Greeting from "Kotak Life Insurance" Job Role - Customer Service Location - Goregaon East Contact Person - Sangita Mandal (8369252270) Interested person can share there resume at "sangita.mandal@kotak.com" Job Description Role: Voice Inbound / Outbound caller Work Location: Goregaon (East), Mumbai Education: Graduate Experience: 1 4 years • Respond to customer queries in a timely and accurate way, via email, Webchat, letters, phone etc. • Identify customer needs and service accordingly • Update internal database with information about technical issues and useful discussions with customers • Co-ordination with other internal teams/departments to provide customer resolution to query or request • Inform customers about new features and functionalities and Promote digital channels of service • Timely Follow up with customers to ensure their queries and technical issues are resolved • Maintain customer centricity at the core of all transactions • Support a positive work place environment adhering to organizational policies