Infrastructure Support Specialist

Job description

Job Description Summary The Infrastructure Support Specialist 45 is responsible for following defined procedures and methodologies to install, configure, test, maintain and support hardware, software, and cloud- based solutions, including implementation, basic integration, and solution activation. The role addresses common technical issues and delivers reactive technical assistance to maintain seamless operation of solutions, minimizing downtime and bolstering user satisfaction. The role thoroughly documents solutions to aid infrastructure support team, thereby promoting collaboration and knowledge sharing. The role implements configuration management and version control practices to ensure the consistency and traceability of software artifacts throughout the development lifecycle, thereby enhancing stability and reliability. Justification This position is for Tier1 role with basic technical skills to handle the customer. Job Responsibilities: • Builds, deploys, and/or integrates solutions, leveraging technical knowledge to develop and implement robust solutions aligned with project requirements, ensuring optimal performance and functionality. • Collaborates effectively on technical implementation deliverables, including detailed design documentation, system build, configuration, and testing, ensuring high-quality deliverables are met, fostering teamwork and alignment. • Resolves routine technical issues and provides reactive technical support, ensuring smooth operation of solutions and minimizing downtime, promoting reliability and user satisfaction. • Documents solutions comprehensively to facilitate support teams and other consultants' understanding and participation in support and onward development, enhancing knowledge sharing and collaboration. • Contributes to the collective learning of the organization by sharing knowledge globally and identifying repeatable processes for leverage across multiple projects, fostering continuous improvement and efficiency. • Practices configuration management and version control, ensuring consistency and traceability of software artifacts throughout the development lifecycle, promoting stability and reliability. • Executes activities in accordance with the organization's Excellence Process Framework, adhering to established standards and best practices, ensuring consistency and quality in service delivery. • Collaborates to implementation projects and/or service teams, fostering collaboration and knowledge sharing to drive project success, contributing to project outcomes and organizational success. • Demonstrates basic understanding of company products and services, utilizing introductory knowledge to support customers and internal stakeholders effectively. • Must have any sort of ticketing tool knowledge and Awareness on SLA management. • Should have good communication skills and interpersonal skills • Ready to work on shifts and weekends if needed. • Must have basic AI skills and should know how to use CHATBOT • Should be able to work under pressure and 24/7 shift Minimum required Education: High School Diploma, Vocational Education/ Bachelor's Degree in Computer Science, Software Engineering, Information Technology or equivalent.