Intern - Customer Service

Job description

Title: Intern - Customer Service    About GlobalFoundries    GlobalFoundries is a leading full-service semiconductor foundry providing a unique combination of design, development, and fabrication services to some of the world’s most inspired technology companies. With a global manufacturing footprint spanning three continents, GlobalFoundries makes possible the technologies and systems that transform industries and give customers the power to shape their markets. For more information, visit www.gf.com.    Introduction:  The ‘Intern – Customer Service’ will be responsible for various report generation, back-end processing, queue monitoring, ad-hoc requests etc. in addition to handling basic order management tasks.   (KPIs: Accuracy, Processing within the stipulated TAT)     Your Job:       • Running, extracting, triaging, and sharing reports in regular intervals  • Preparing presentation decks   • Monitoring  email alerts, case queues and informing/following-up with the required team members.  • Supporting ad-hoc requests  • Responding to customer emails  • Entering various information in CRM/ERP, which may include purchase orders, pricing, quote, ship methods etc.  • Monitoring the customer's backlog in ERP  • Managing contact set up and subscription.  • New Order Entry - including PI, PO, OU, B2B set up.  • Working on Change Order - CRD date, ship to address, forwarder, part conversion  • Ensuring that GLOBALFOUNDRIES policies, legal regulations and audit requirements are met and maintained.  • Participating in internal system upgrades and enhancements for continuous improvement programs through automation and process streamlining to achieve excellence.  • Providing supporting documents to auditors to ensure compliance.  • Performing all activities in a safe and responsible manner and supporting all Environmental, Health, Safety & Security requirements, and programs    Required Qualifications:    • Education: Bachelor’s Degree  • Language: Great command over English (Oral and Written)    Must have Traits:    • Passionate about serving customers.  • Expert level knowledge of MS Office Suite   • Accuracy in preparing & reporting data/numbers.  • Attention to detail and ability to meet deadlines.  • Out of the box thinking<