ISC Improvement Leader

Job description

At Dow, we believe in putting people first and we’re passionate about delivering integrity, respect and safety to our customers, our employees and the planet. Our people are at the heart of our solutions. They reflect the communities we live in and the world where we do business. Their diversity is our strength. We’re a community of relentless problem solvers that offers the daily opportunity to contribute with your perspective, transform industries and shape the future. Our purpose is simple - to deliver a sustainable future for the world through science and collaboration. If you’re looking for a challenge and meaningful role, you’re in the right place. **About You On This Role** The ISC Improvement Leader is responsible for defining and leading the end-to-end improvement strategy across Integrated Supply Chain and Customer Service operations, with accountability for delivering sustained impact on service performance, cost-to-serve, working capital, and operational reliability, including enabling business growth, improving profitability, and strengthening customer outcomes through supply chain excellence. Operating as an integral member of the regional leadership team, this role plays a key role in shaping and driving business and operating priorities, influencing operating strategy, and ensuring alignment between commercial objectives and supply chain execution. The role drives transformation at scale by translating strategic priorities into a structured improvement portfolio, governing execution, and ensuring disciplined implementation and sustainment. Working closely with Operations Leadership, Commercial Excellence, Planning, Logistics, Digital, Capability, Quality, and IT teams, including engagement with global and regional leadership on strategic supply chain priorities, the ISC Improvement Leader sets direction, establishes governance, and drives decision-making across complex, multi-boundary initiatives. The role ensures that improvements are embedded into core operations, sustained over time, and translated into tangible business outcomes while simultaneously strengthening organizational capability. Role Summary The Improvement Leader is a strategic regional leadership role responsible for driving end-to-end improvement across Customer Service (Integrated Supply Chain) operations. The role serves as the bridge between business and functional strategy and operational execution, identifying opportunities to simplify processes, support digital adoption, improve customer experience, and deliver measurable business and functional value through improved service, productivity, change management, and operational execution. **Responsibilities** - Lead end-to-end supply chain and customer service transformation, driving process excellence, service reliability, cost efficiency, working capital optimization, and business growth. - Champion customer-centric improvements by leveraging Voice of Customer (VOC) insights to enhance customer experience, satisfaction, and operational performance. - Drive cross-functional alignment and governance across Commercial, Operations, Planning, Logistics, and Quality teams to translate business strategy into operational execution. - Own and deliver a portfolio of strategic transformation programs, ensuring disciplined project execution, risk management, value realization, and adoption of continuous improvement methodologies. - Leverage data, analytics, and digital solutions to identify improvement opportunities, enable informed decision-making, and deliver measurable business outcomes. - Build organizational capability and lead change management by developing high-performing teams, embedding a continuous improvement culture, and driving sustainable adoption of transformation initiatives. **Qualifications** - Bachelor’s degree in engineering, Science, or Commerce from a top-tier or leading college, institute, or university. An MBA in Operations, Supply Chain, Business Administration, or an equivalent discipline is preferred. - 15+ years of progressive experience in Supply Chain, Customer Service, Logistics, Planning, or related operations, including leadership of cross-functional transformation initiatives. - Proven track record of leading large-scale, cross-functional transformation initiatives with measurable business impact. - Strong expertise in structured problem solving, process excellence, and operational performance management. - Demonstrated ability to operate effectively as part of a leadership team influencing business and operational outcomes. **Your Skills** - Lead large-scale global transformation initiatives within multinational and multicultural organizations, supported by certifications such as Lean Six Sigma Black Belt/Master Black Belt, PMP, CSCP, or equivalent. - Drive strategic business alignment by connecting supply chain improvement initiatives to business growth, customer experience, operational excellence, and regional leadership priorities. - Leverage deep end-to-end supply chain expertise across planning, customer service, logistics, and fulfilment to optimize performance throughout the value chain. - Influence and collaborate across functions by building strong stakeholder relationships, leading governance forums, and driving enterprise-wide decision-making without direct authority. - Lead complex programs and portfolios through structured governance, risk management, KPI tracking, resource prioritization, and disciplined execution to deliver sustainable business results. - Utilize data, analytics, and continuous improvement methodologies to identify opportunities, drive fact-based decisions, and implement scalable, repeatable, and measurable improvements. - Build organizational capability and deliver measurable impact through team development, change leadership, process standardization, digital adoption, improved customer service KPIs, employee engagement, stakeholder satisfaction,