IT Change Management Analyst

Job description

IT Change Management Analyst | 4-6 Years | Mumbai Key Skills: IT Change Management, ITIL v4 Foundation, ServiceNow, CAB Management, Incident Management, Audit Compliance. Responsibilities: • Review, assess, and process IT changes within the change management framework. • Prepare and coordinate Change Advisory Board (CAB) packs and meetings. • Maintain audit evidence and support internal/external audits. • Review non-CAB changes and ensure policy compliance. • Manage Change Management mailbox and documentation. • Record CAB meeting minutes and track action items. • Participate in major incident calls and support root cause assessments. Must Have: • 4-6 years of experience in IT Change Management • ITIL v4 Foundation Certification • Strong communication and stakeholder management skills Good to Have: • ServiceNow experience • Audit and compliance exposure Location: Mumbai | Experience: 4-6 Years