IT Customer Care Executive

Job description

We are looking for a highly skilled and experienced IT Customer Care Executive to join our team at CEAT LIMITED. The ideal candidate will have excellent communication skills and the ability to provide top-notch customer service. ### Roles and Responsibility - Provide technical support and assistance to customers via phone, email, or chat. - Troubleshoot and resolve complex technical issues in a timely and professional manner. - Document and track customer interactions and resolutions. - Collaborate with internal teams to improve overall customer experience. - Develop and maintain a strong understanding of company products and services. - Identify and escalate potential issues to senior management when necessary. ### Job Requirements - Strong knowledge of computer systems and software applications. - Excellent communication and problem-solving skills. - Ability to work in a fast-paced environment and prioritize tasks effectively. - Strong analytical and troubleshooting skills. - Experience with customer relationship management software. - Ability to work collaboratively as part of a team. Disclaimer: This job description has been sourced from a public domain and may have been modified by Naukri.com to improve clarity for our users. We encourage job seekers to verify all details directly with the employer via their official channels before applying.