Assistant Manager -Sales & Service (OEM)

Job description

Role & responsibilities Sales • Implement the defined PJP plan for the allocated geography • Regular interaction to understand and resolve OE queries Service • Visit OE plants and assemblers to understand quality and rejection related issues • Coordinate with the assembly line staff to collect feedback about the products • Obtain and examine all relevant information to assess validity of complaints and to determine possible causes. • Coordinate with internal QA, OEM Quality and Assembly point of OEMs to analyze and resolve quality concerns • Refer unresolved quality complaints and rejects to designated departments for further investigation. • Update and track status of complaints related data on SAP Commercial • Ensure 100% line rejection accounting on a monthly basis • Follow up with Commercial team to prepare invoice and ensure accuracy of details • Verify all transactions related data to avoid discrepancy during billing. • Assist Commercial department in Collections as needed • Assist in getting timely receipt of advance payments from the OEMs • Coordinate with Commercial on compliance related aspects • Collect necessary documentation from the OE • Support Commercial to reconcile issues in billing, discrepancies etc. Inventory Management and Logistics • Assist the Key Account Manager to plan the delivery schedule • Coordinate with the internal Logistics/ Transporters to arrange and direct delivery of products. • Provide the CFA with a daily plan for dispatch of goods to the OEMs. • Follow up with transporter to ensure timely dispatch and delivery of goods to OEMs. • Check stock levels and reorder merchandise as necessary • Provide inputs to the Key Account Manager to push for selling excess capacity, where available. • Manage buffer stock with the CFA Conduct monthly audits on the CFA to ensure adherence to stocking, compliances and billing/ invoicing. Preferred candidate profile