It Help Desk Associate

Job description

**NCR VOYIX CORPORATION** **Location: Chennai, India** **Job Title:** IT Tech desk Associate **Reports to:** Team Lead-Tech desk **PRIMARY RESPONSIBILITIES** - Provide Level 1 technical support to endusers via calls, chats, and web tickets. - Assist users with basic issues related to desktop/laptop hardware, software, OS, printers, and applications. - Follow standard troubleshooting steps and document all actions taken in the ticketing system. - Provide information to customers regarding IT processes, password resets, howto queries, and known issues. - Escalate unresolved or advanced issues to Level 2 support teams as per defined guidelines. - Ensure excellent customer service by maintaining a positive, helpful, and professional attitude. - Adhere to shift schedules in a 247 rotational environment (including night shifts). **TECHNICAL SKILLS:** - Basic understanding of Windows 10/11. - Familiarity with Microsoft Office 365, basic applications, and internet concepts. - Basic knowledge of networking fundamentals (LAN, WiFi, VPN, IP basics). - Willingness to learn new tools, technologies, and troubleshooting methods quickly. **EDUCATION & WORK HISTORY:** - Minimum qualification: HSC (Grade 12). - Diploma or certification in IT/Computer Science (preferred but not mandatory). - No prior experience required freshers with good technical aptitude are welcome. - Internship or IT support training experience is an added advantage. **COMMUNICATION SKILLS:** - Good spoken and written English communication skills. - Ability to listen attentively and understand user issues clearly. - Clear and neutral accent with polite, professional speech. **OTHER ESSENTIAL SKILLS:** - Strong customer service mindset with patience and empathy. - Basic call-handling etiquette and ability to remain calm during challenging interactions. - Ability to follow instructions, processes, and documentation standards. - Positive attitude, willingness to learn, and good team spirit. - Customer service skills (persuasion, empathy, helpfulness & positive attitude). - Good business communication skills (e-mail).