IT Operations Associate III

Job description

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. Job Track Description: • IT Operations Requirement • Monitoring wide range of applications • Must have good knowledge in spoken and written English • Works with a moderate degree of supervision • Some knowledge on Microsoft servers. • Involves working in 24/7 rotational shift (should be willing to work in night shift) • Minimum of 13 years of progressively responsible experience, demonstrating in-depth working knowledge with a broad range of applications as Support personnel and with customer service experience • Job Description • Monitoring , Troubleshoot and provide support to Production/UAT Applications • Works within established procedures and practices. • May perform one or more of the following: Analyzes business processes and performs needs assessments in an effort to align information technology solutions with business initiatives. • Production application • Production servers • ServiceNow or similar ticketing system • Analyzes production issues and recommends strategy. • Participate in performance monitoring and optimization • Communicate effectively with internal software team members and customers through strong verbal, written and interpersonal skills • Remain flexible to changes in priorities with the ability to multi-task • Performs actions based on business/operational needs. • Verifies environment stability. • Reviews documented processes for accuracy relevance. • Provides technical expertise in identifying, evaluating and developing systems and procedures that are cost effective and meet user requirements.