Quality Assurance Associate III

Job description

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. Job Track Description: • Performs business support or technical work, using data organizing and coordination skills. • Performs tasks based on established procedures. • In some areas, requires vocational training, certifications, licensures, or equivalent experience. General Profile • Expands skills within an analytical or operational process. • Maintains appropriate licenses, training, and certifications. • Applies experience and skills to complete assigned work. • Works within established procedures and practices. • Establishes the appropriate approach for new assignments. • Works with a limited degree of supervision. Functional Knowledge • Has developed skillset in a range of processes, procedures, and systems. Business Expertise • Helps teams to integrate and work together to support the achievement of company goals. Impact • Impacts a team, by example, through the quality service and information provided. • Uses discretion to modify work practices and processes to achieve results or improve efficiency. Leadership • May provide informal guidance to junior team members. Problem Solving • Ability to problem solve, self-guided. • Evaluates issues and solutions to provide the best outcome for clients and end-users. Interpersonal Skills • Clearly and effectively exchanges information and ideas. Responsibility Statements • Creates a quality checklist to determine potential defects. • Reviews transactions and selects samples for auditing. • Performs risk assessments related to performance monitoring and ficial operations. • Understands the connectivity of up-stream and down-stream processes with respect to the process they are auditing. • Validates audit findings with operations personnel to concur with root cause analysis (RCA). • Performs other duties as assigned. • Complies with all policies and standards.