ITIL - Account Service Operations Sr Analyst

Job description

Job Summary We are currently seeking a ITIL - Account Service Operations Sr Analyst to join our team in Noida, Uttar Pradesh, India. Responsibilities • Individuals who have mastered the basic principles of the role and are able to handle more complex problems and projects. • Most problems they handle require standard solutions. • They may manage small projects with oversight from their supervisor. Requirements • Assigned to basic service delivery processes and associated projects. • Compiles, analyzes and reports statistical data and trends relating to service level compliance and operational effectiveness. • Provides resolution to an assortment of client problems and/or requests. • Adapts communication techniques for audiences at multiple internal and external levels. • Typically requires 4-7 years relevant experience. • Undergraduate degree or equivalent combination of education and work experience. • Solid understanding of ITIL processes and principals. • Solid written and verbal skills. • Ability to physically perform general office requirements. • Must be able to perform essential responsibilities with or without reasonable accommodations. • Travel including overnight domestic or international trips may be required.