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Job description

Company Description Pine Labs is a global commerce-enablement platform that supports multichannel businesses across offline, in-store, and emerging digital channels. The company focuses on empowering businesses that are serious about scaling and optimizing their payment and commerce experiences. Pine Labs offers technology-driven solutions that help merchants streamline transactions, improve customer engagement, and drive growth. With a strong international presence and innovative products, Pine Labs provides opportunities for professionals to contribute to the evolution of modern commerce. To learn more, candidates can visit www.pinelabs.com. Role Description This is a full-time, on-site role based in Kolkata. The Job Title role involves supporting day-to-day operations on the Pine Labs platform, collaborating with cross-functional teams to deliver reliable commerce and payment solutions, and ensuring a smooth experience for merchants and partners. Responsibilities may include coordinating with technical and business stakeholders, tracking and reporting performance metrics, assisting in process improvements, and resolving operational issues in a timely manner. The role requires consistent documentation of workflows, adherence to company policies, and proactive communication to keep projects and tasks on schedule. Qualifications • Ability to work effectively with cross-functional teams, demonstrating strong collaboration, communication, and stakeholder management skills. • Strong analytical and problem-solving skills, with the capacity to interpret data, identify trends, and recommend process or performance improvements. • Organizational and time management skills, including the ability to prioritize tasks, manage multiple responsibilities, and meet deadlines in a fast-paced environment. • Comfort with technology platforms and tools, with an aptitude for learning new systems and using them efficiently in daily work. • Relevant educational background such as a bachelor’s degree in business, commerce, technology, or a related field, or equivalent practical experience. • Attention to detail and a commitment to accuracy and quality in documentation, reporting, and customer or merchant interactions. • Professional integrity, customer-centric mindset, and willingness to take ownership of outcomes and continuous improvement.