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**Company Description** Pine Labs is a global commerce-enablement platform that supports multichannel businesses across offline, in-store, and emerging digital channels. The company focuses on empowering businesses that are serious about scaling and optimizing their payment and commerce experiences. Pine Labs offers technology-driven solutions that help merchants streamline transactions, improve customer engagement, and drive growth. With a strong international presence and innovative products, Pine Labs provides opportunities for professionals to contribute to the evolution of modern commerce. To learn more, candidates can visit www.pinelabs.com. **Role Description** This is a full-time, on-site role based in Kolkata. The Job Title role involves supporting day-to-day operations on the Pine Labs platform, collaborating with cross-functional teams to deliver reliable commerce and payment solutions, and ensuring a smooth experience for merchants and partners. Responsibilities may include coordinating with technical and business stakeholders, tracking and reporting performance metrics, assisting in process improvements, and resolving operational issues in a timely manner. The role requires consistent documentation of workflows, adherence to company policies, and proactive communication to keep projects and tasks on schedule. **Qualifications** - Ability to work effectively with cross-functional teams, demonstrating strong collaboration, communication, and stakeholder management skills. - Strong analytical and problem-solving skills, with the capacity to interpret data, identify trends, and recommend process or performance improvements. - Organizational and time management skills, including the ability to prioritize tasks, manage multiple responsibilities, and meet deadlines in a fast-paced environment. - Comfort with technology platforms and tools, with an aptitude for learning new systems and using them efficiently in daily work. - Relevant educational background such as a bachelor’s degree in business, commerce, technology, or a related field, or equivalent practical experience. - Attention to detail and a commitment to accuracy and quality in documentation, reporting, and customer or merchant interactions. - Professional integrity, customer-centric mindset, and willingness to take ownership of outcomes and continuous improvement.