Key Accounts Manager

Job description

Key Responsibilities • Plan, organize, and oversee daily operations of the assigned unit/residence. • Ensure high standards of cleanliness, maintenance, and service delivery. • Monitor food quality, hygiene, and safety standards. • Handle client and resident interactions to ensure satisfaction and quick issue resolution. • Oversee vendor management procurement, service contracts, and payments. • Track unit-level budgets, expenses, and profitability. • Maintain compliance with company policies, SOPs, and operational guidelines. • Prepare periodic reports on performance metrics, occupancy, and financials. • Collaborate with central teams (Ops, HR, Finance, and Admin) for smooth execution. Required Skills & Competencies • Strong leadership and people management skills • Excellent communication and client handling abilities • Problem-solving and decision-making aptitude • Analytical mindset with data-driven approach • Proficiency in MS Excel / Google Sheets and reporting tools • Ability to multitask and work under pressure