Key Accounts Manager

Job description

**Key Responsibilities** - Plan, organize, and oversee daily operations of the assigned unit/residence. - Ensure high standards of cleanliness, maintenance, and service delivery. - Monitor food quality, hygiene, and safety standards. - Handle client and resident interactions to ensure satisfaction and quick issue resolution. - Oversee vendor management procurement, service contracts, and payments. - Track unit-level budgets, expenses, and profitability. - Maintain compliance with company policies, SOPs, and operational guidelines. - Prepare periodic reports on performance metrics, occupancy, and financials. - Collaborate with central teams (Ops, HR, Finance, and Admin) for smooth execution. **Required Skills & Competencies** - Strong leadership and people management skills - Excellent communication and client handling abilities - Problem-solving and decision-making aptitude - Analytical mindset with data-driven approach - Proficiency in MS Excel / Google Sheets and reporting tools - Ability to multitask and work under pressure