Manager - Repair and Maintenance

Job description

Role Overview We are looking for a Cluster Manager Property Operations to manage service operations across multiple properties within an assigned cluster. The role requires strong customer-facing skills, team management, and operational oversight with exposure to Mechanical, Civil, or Electrical operations. Key Responsibilities • Oversee day-to-day service operations across properties within the cluster. • Oversee preventive and corrective maintenance related to civil, electrical, and mechanical infrastructure across properties. • Ensure timely closure of service tickets within defined SLAs and drive quick resolution of resident service requests while maintaining high customer satisfaction. • Supervise and manage cluster depots, ensuring proper inventory, material availability, and depot operations. • Lead and manage technicians and depot teams to ensure timely service delivery. • Coordinate with internal teams and vendors to ensure smooth execution of maintenance, refurbishment, and operational activities. • Monitor operational performance, service timelines, and adherence to company standards. • Conduct regular property audits to ensure compliance with operational, safety, maintenance, and quality standards. • Drive Property Refurbishment activities, ensuring projects are completed within timelines, quality standards, and budget. • Manage depot inventory, including stock planning, replenishment, consumption tracking, and inventory accuracy. Eligibility / Preferred Background • 5–10 years of experience in operations roles within QSR, hospitality, retail, facilities management, property management or service industries. • Bachelor's degree or Diploma in Mechanical Engineering, Civil Engineering, Electrical Engineering, or a related technical discipline is preferred. • Good communication, strong people management and customer handling skills. • Experience managing multi-location or cluster operations is preferred. • Ability to handle service operations, teams, and inventory coordination.