L2 Production Support

Job description

Job Description "L2 Production support engineer will be a key member of the of AMW Technologies applications team, a dedicated team of highly skilled technical resources supporting the Advice Wealth Management business on a 24x7 basis. The position provides an unparalleled opportunity to become a valuable member of our global technology team supporting a very dynamic and rapidly growing global Asset management business. You will be part of an inclusive, collaborative culture that rewards individuals for their contributions. You will work with a group of talented people who share a passion for high quality work that is in the best interest of our clients. Responsibilities Troubleshooting & Incident Management – • Manage and Lead service restoration/recovery of applications. • Ability to drive production incident bridge calls for P1 and high priority P2 incidents. • The ability to assist team with troubleshooting efforts: log file analysis and research for Distributed technologies (JAVA, Oracle, Unix, Informatica, Container frameworks and orchestration frameworks) and Cloud Technologies (AWS, Azure) • Perform moderately difficult and independent assignments in troubleshooting, problem diagnosis and problem resolution in one or more technologies within the technical area of expertise. • Assess & recommend solutions for permanent fixes to improve application stability and resiliency. • Review production related changes upon risk assessments. • Should be open to learn new technologies/tools. • Very Good Working knowledge on the ITSM processes. Required Qualifications Bachelor’s degree in Computer Science or similar field; or equivalent work experience. Experience With Two Or More Technologies Listed Below • Core-JAVA • Linux/Unix • Oracle/SQL Server • Service Now • Informatica Power Center • AWS Fundamentals • UNIX Scripting • ITIL Understanding • Docker • Kubernetes • Workload Scheduling tools Preferred Qualifications • Hands on experience in Cloud administration and Devops tools is a plus • Hands on experience in supporting applications hosted on AWS and AWS Managed Services. • Knowledge of Tivoli Work scheduler (TWS), Mainframe System, RDBMS, SumoLogic, Dynatrace concepts is a plus. • Knowledge of Infrastructure (to include Middleware) components (e.g. Storage, Message queue (MQ), WebSphere, Managed file transfer (MFT) etc.) is a plus. • ITIL framework certification is a plus. • Experience with development or support of applications within the Financial Services industry (preferably in Investments/Asset Management).