Lead -Alternate Banking

Job description

Job description : • Alternate Banking Channels : Channels (Including ATM, POS, Cards , BC Channel & Money Mitra) exists to provide the most convenient channel for transaction. 75%+ of the transaction route through these channels. These channels also enable the Bank to spread its footprints to various geographies making one of the most cost -efficient channels for Banking transactions • Will be custodian of all process & SOPs at the Bank level and will drive towards continuous improvements • Design, Develop & Deploy the business Strategy Supporting the business with drawing of clear expectation of the business segments • Build & develop commercial and Strategic relationship with our key targeted partners • The Process Excellence team optimizes processes, as needed, and instills a culture of continuous improvement throughout the year • Role will foster a culture of sustainable change through the creation and embedding of continuous improvement methodologies, implement the supporting framework, to deliver business transformation • Develop & Implement a “best in Class” continuous strategy to enhance the process Excellence function by defining strategy and governance, tools and methodology to build on executive engagement • Design appropriate metrics for reporting on key performance and quality indicators, particularly in terms of in-depth trend analysis. • Identify, plan and implement multiple projects, studying ways to make improvements to one or many steps to increase productivity · • Manage end to end concerned payment vertical for the bank and bring functional & technical expertise · • Cards Designing & certification · • Cards Deliverables · Customer deliverables & fulfillment · • Oversight of Transaction & NFS Reconciliation relating to POS, Cards,NFS , Money Mitra and BC Channel · • Driving Branches for Adhaar enrolments · • Enhancing curent & futuristic services/Product to meet evolving customer needs, · • Efficiency enhancement through analysis of the concerned Channels and customer behavior · • Coordinating with each department for forming the unit charter · • Monitoring Customer complaints relating to Switch & Concerned Channels (ATM, ACR,Cards,POS , Money Mitra & BC Channel) · • Managing the utilization and maintenance of channels with high uptime. Qualifications : M.B.A or equivalent Experience : 15-21 Yrs