Lead Associate Italian Language

Job description

**Lead Associate Italian Language (Chat Support)** **Location:** Ahmedabad (Work from Office) **Shift:** Rotational **What Youll Be Doing** Do you have a passion for helping others and giving them peace of mind? In this role, you'll work to resolve customer issues through non-voice support channels, including chat, text, email, social media, direct messaging, and other written communication platforms. Whether its providing quick and accurate answers, assisting customers with empathy, or resolving their concerns efficiently, you'll play a key role in delivering an exceptional customer experience. As a **Lead Associate – Italian Language**, you will primarily support **Italian-speaking customers**, ensuring high-quality service while maintaining productivity and customer satisfaction standards. You'll report to the Team Lead and contribute to both the success of the customer experience and the overall performance of the team. **During a Typical Day, You’ll** - Respond to customer inquiries through chat, email, and other written communication channels. - Provide support to **Italian-speaking customers** by delivering accurate and timely resolutions. - Resolve customer issues using written communication only. - Ensure a positive customer experience by demonstrating empathy, professionalism, and strong problem-solving skills. - Meet quality, productivity, and customer satisfaction targets. **What You Bring to the Role** - **Fluency in Italian (written and reading proficiency is mandatory).** - **1+ year of customer service experience** or relevant experience in a customer-facing role. - Excellent written communication skills, including grammar, spelling, and attention to detail. - Graduate or High School Diploma. - Strong computer proficiency and ability to navigate multiple applications. - Ability to work from the **Ahmedabad office (Work from Office).** - Flexibility to work in a **24/7 rotational shift environment.** **What You Can Expect** - Competitive salary and comprehensive benefits package. - Performance-based incentive opportunities. - Supportive, knowledgeable, and collaborative leadership. - A diverse, inclusive, and community-minded workplace. - Excellent learning and career growth opportunities within a global organization. **A Bit More About Your Role** We're committed to setting you up for success from day one. Through comprehensive onboarding, continuous coaching, regular feedback, and access to thousands of learning resources, you'll have the support needed to build a successful career at TTEC. Your passion for helping people and delivering exceptional customer service will make a meaningful impact on every interaction. As part of the TTEC family, you'll work in a collaborative environment where your contributions are valued, and your professional growth is encouraged. You'll report directly to a **Team Lead**, and we're actively hiring for this role. Together, you'll help deliver outstanding customer experiences while contributing to the continued success of the team and the business.