Lead Business Analyst

Job description

**ABOUTLEADSQUARED** LeadSquaredis a B2B SaaS CRM and marketing automation platform that helps sales andmarketing teams across industries capture, engage, and convert leadsefficiently. Headquartered in Bengaluru, LeadSquared serves customers acrossBFSI, healthcare, education, and other high-growth sectors. **ROLESUMMARY** Weare looking for a sharp, analytical Business Operations Analyst to join ourBizOps team in Bangalore. This role sits at the intersection of data, process,and strategy working closely with Sales, Customer Success, Marketing, andLeadership to drive operational efficiency and business insight. A strongworking knowledge of the LeadSquared (LS) platform is essential, as the roleinvolves using LS extensively to pull data, configure workflows, and supportprocess automation. **KEYRESPONSIBILITIES** Partner with functional leaders(Sales, CS, Marketing) to identify process gaps and drive operationalimprovements. Build, maintain, and interpretdashboards and reports on pipeline, funnel, retention, and revenue metrics. Work hands-on within LeadSquared(LS) to manage lead/opportunity workflows, automation rules, custom fields, andreporting views. Support monthly/quarterlybusiness reviews (MBRs/QBRs) with data-backed insights and executive-readysummaries. Design and document SOPs forcross-functional processes; drive adoption and compliance. Conduct root-cause analysis onoperational issues (data hygiene, process breakage, SLA misses) and recommendfixes. Collaborate with RevOps/SalesOps and IT teams on system integrations, data flows, and tool rationalization. Own ad-hoc analyses and projectsrequested by leadership, translating business questions into structured dataoutputs. **REQUIREDSKILLS & QUALIFICATIONS** Working knowledge of LeadSquared(LS) lead/opportunity management, workflows, automation, and reporting modules. 2 - 4 years of experience inBusiness Operations, Sales/Revenue Operations, or a related analytical role,preferably in B2B SaaS. Strong proficiency inExcel/Google Sheets; working knowledge of SQL and/or Power BI is a strong plus. Excellent analytical andproblem-solving skills, with the ability to convert data into clear businessnarratives. Strong communication skillscomfortable presenting findings to cross-functional and senior stakeholders. Process-oriented mindset withattention to detail and a bias for structured documentation. Bachelor's degree inEngineering, Business, Commerce, Statistics, or a related field. **PREFERRED/ GOOD TO HAVE** Prior experience configuring oradministering a CRM platform (LeadSquared, Salesforce, HubSpot, or similar). Exposure to automation tools(Power Automate, Zapier) or basic scripting (Python/JavaScript). Experience supporting MBR/QBRcycles or executive scorecards. **WHATWE OFFER** The opportunity to work at theintersection of data, strategy, and technology in a fast-growing SaaS company. Direct visibility withcross-functional leadership and a hands-on role in shaping how the businessruns. A collaborative,ownership-driven culture based out of our Bangalore office. Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.