Lead - IT/Senior Lead - IT

Job description

**Location Name:** Pune Corporate Office - Mantri **Job Purpose** To design, develop, configure and support ServiceNow TPRM and GRM/GRC module requirements, including custom application development, integrations, workflow automation, reporting and production support, while ensuring secure, scalable and compliant platform delivery. **Duties And Responsibilities** Develop and configure ServiceNow TPRM and GRM/GRC module features based on approved functional and technical requirements. - Build and enhance workflows, business rules, client scripts, script includes, UI policies, UI actions, notifications, scheduled jobs and data models as required. - Develop integrations using REST/SOAP APIs, import sets, transform maps, MID Server or other approved integration methods as per solution design. - Apply Java development experience to support enterprise application logic, API understanding, integration patterns, debugging and code quality practices. - Work with functional teams to convert user stories into technical design, configuration, development, unit testing and deployment packages. - Support UAT, defect fixing, production issue analysis, release validation and post-go-live stabilization for ServiceNow compliance and risk workflows. - Maintain technical documentation, deployment notes, configuration records and reusable development standards for ServiceNow platform changes. - Ensure adherence to coding standards, security guidelines, role-based access control, audit trail requirements and change management processes. **Key Decisions / Dimensions** Choose appropriate ServiceNow configuration or scripting approach within approved technical design and platform standards. - Identify root cause for defects, recommend fixes and validate whether issues require configuration, code, data or process correction. - Recommend technical improvements to simplify workflows, improve performance, reduce manual effort and strengthen compliance controls. - Escalate technical blockers, integration dependencies, security concerns or design deviations to the technical lead/project lead. **Major Challenges** Understanding complex TPRM, risk, compliance and audit business processes and converting them into maintainable ServiceNow configurations. - Managing custom development while avoiding over-customization and maintaining platform upgrade compatibility. - Ensuring data quality, access control, integration reliability and audit readiness across multiple workflows and stakeholder groups. - Resolving defects and production issues within agreed timelines while coordinating with business, compliance, Infosec and vendor teams. **Required Qualifications And Experience** Educational Qualifications Graduate degree in Engineering, Computer Science, Information Technology, Information Systems or equivalent. ServiceNow certifications such as CSA, CAD or CIS-GRC/IRM will be preferred. Experience 7-9 years of total IT experience with hands-on ServiceNow development and configuration experience. Exposure to ServiceNow TPRM, GRM/GRC, IRM, risk, compliance, audit or vendor risk processes is preferred. Core Functional / Technical Skills ServiceNow scripting, Java development experience, JavaScript, Glide APIs, Business Rules, Script Includes, Client Scripts, UI Policies, Flow Designer, Workflow, ACLs, catalog/configuration, notifications, scheduled jobs and debugging. Additional Skills REST/SOAP integrations, API concepts, JSON/XML, import sets, transform maps, data loads, MID Server understanding, reports and dashboards. Behavioral Competencies Understanding of third-party risk management, governance/risk/compliance workflows, control testing, issue management, policy compliance, audit process and IT compliance controls.