Lead IT Systems Engineer

Job description

**Company Overview** At Synamedia, we’re a global team of 800+ trailblazers across 17 countries, revolutionizing how the world is entertained and informed. Synamedia helps many of the world’s leading operators and media companies create, deliver and monetise next-generation video experiences across mobile and big screen. Combining integrated platforms, cloud innovation and trusted operational expertise, Synamedia enables customers to grow audiences, increase engagement, and accelerate digital transformation. Our solutions have been built over the last three decades and are trusted by giants like Astro, Sky, beIN Sports, Vodafone, OSN, Etisalat and many more. Ready to grow with us and shape the future of media and entertainment solutions? Let’s do it together! **About the Job** We are looking for an Endpoint Management & Automation Lead to help modernize and evolve Synamedia's endpoint management services. The role will lead the delivery of a secure, automated, and user-focused device management platform across Windows, macOS, iOS, and Android. Working closely with Service Desk, Infrastructure, and Security teams, the successful candidate will drive automation, improve employee experience, and reduce operational effort through modern endpoint management practices. We encourage applications from candidates with diverse backgrounds and experiences. If you don't meet every requirement but believe you can contribute to the role, we would love to hear from you. **Key Responsibilities:** - Manage and enhance Microsoft Intune and associated endpoint management technologies. - Support the full lifecycle of corporate devices, including provisioning, configuration, patching, compliance, and retirement. - Design and implement automation and self-healing capabilities to proactively identify and resolve device issues. - Develop automated remediation, software deployment, compliance enforcement, and endpoint health monitoring solutions. - Partner with Information Security to maintain endpoint compliance and security controls. - Support modern device management capabilities including Autopilot, mobile device management, Conditional Access, and application protection policies. - Act as an escalation point for complex endpoint and device management issues. - Work with Service Desk teams to streamline support processes and improve the employee experience. - Drive continuous improvement and modernization of endpoint management services. **Required Skills and Qualifications:** **Required** - Experience managing endpoint platforms in an enterprise environment. - Strong Microsoft Intune administration experience. - Experience supporting Windows and macOS devices. - Understanding of endpoint security, compliance, and device lifecycle management. - Experience with automation, scripting, or process improvement initiatives. - Strong troubleshooting and problem-solving skills. **Desirable** - Microsoft Autopilot. - Entra ID and Conditional Access. - Mobile device management (iOS and Android). - PowerShell or similar automation tools. - Experience with AI-enabled operational solutions **Growth Opportunities** When welcoming new talent into the team, we are always looking for opportunities to bring in new ideas, those who ask challenging questions and have the curiosity to learn. These qualities are important to us as we nurture a culture of innovation, seize more opportunities to partner with our customers and make a difference as we transform the future of video. To further support your growth and that of our talent pool, Synamedia offers an exhaustive library of skill enhancement resources from AWS, SkillSoft and other partners to help you upskill while on the job. Be it data analytics that piques your brain or content creation, there’s something for every kind of mind. **Benefits and Perks** - Flexible working arrangements. - Competitive pay hikes and bonus packages. - Skill enhancement and growth opportunities. - Equal opportunity employment. - Health and wellbeing programmes. - Collaborative work with a truly global team. **A Culture of Belonging** Synamedia is committed to promoting a diverse, inclusive and equal opportunity community - a place where we can all be ourselves and succeed. Our values connect us, and we love to win together. We work with a bias to action, have a bold approach and encourage being deeply curious to grow and evolve, as a team. In our aim to foster a people-friendly environment, we offer a range of family friendly, inclusive employment policies, flexible working arrangements, engagement activities and services to support all our colleagues across our 20 office locations. Synamedia regularly organises community events that promote cohesion and diversity among colleagues. We are proud of our mental health wellbeing initiatives, our Pride month awareness campaign, our cancer awareness programme and much more. **More information** If this role sparks your interest or any questions, or if you require any accommodations to be made to help you through your application, please reach out to our recruitment team, who would be happy to help. Job Snapshot Updated Date 23/07/2026 Job ID Job\\_1023 Department 80080 IT Location Bangalore, India Experience 7 - 10 Years Employee Type Employee Employee Sub Type Employee - Regular