Lead Projects-Credit Card (Emerging Tech)

Job description

Job Requirements About the Role The Lead Projects – Credit Card (Emerging Tech) is responsible for identifying and implementing emerging technologies in the payments landscape. This role involves liaising with FinTech players, networks, and solution providers to deliver best-in-class solutions while ensuring regulatory compliance. The role holder will manage end-to-end project implementation, including evaluation, requirement gathering, testing, and resolution of production issues, to enhance customer experience and maintain competitive advantage. Key Responsibilities Primary Responsibilities • Understand the changing landscape of payments and identify emerging technologies with relevant use cases. • Implement new payment and communication channels to enhance customer experience. • Liaise with FinTech players, networks, and solution providers to deliver innovative solutions. • Ensure stakeholder needs are fulfilled during implementation, adhering to regulatory compliance. • Leverage industry data, market research, and best practices to provide insights and recommendations. • Implement projects in tokenization, QR payments, and digital banking channels. • Evaluate business cases and implement solutions with stakeholder alignment. • Prepare business requirement documents covering business, regulatory, operations, and risk aspects. • Define functional and non-functional requirements for product launches and enhancements. • Manage end-to-end program/project delivery with support from technology and partners. • Conduct testing to ensure deliverables meet business needs. • Recommend new products and technologies to maintain competitive positioning. • Provide optimized solutions to minimize ecosystem changes and reduce cost and time. • Resolve production issues impacting customers and ensure root causes are addressed. • Liaise with stakeholders to resolve issues and ensure smooth business operations. Secondary Responsibilities • Support other program implementations dependent on core applications. • Recommend process changes to improve service efficiency and quality across the credit card lifecycle. • Facilitate customer-centric channels to provide seamless customer experience. • Support business in implementing technology and process solutions. What We Are Looking For Education • Graduate – Any (Full Time) • Postgraduate – MBA Experience • At least 6 years of experience in implementing emerging technologies in the payments industry. • Experience in managing projects related to tokenization, QR payments, and digital banking channels. Skills and Attributes • Strong understanding of emerging payment technologies and industry trends. • Ability to manage end-to-end project implementation and stakeholder coordination. • Excellent problem-solving and analytical skills. • Effective communication and collaboration with cross-functional teams. • Customer-centric mindset with focus on delivering seamless experiences. • Ability to provide optimized solutions with minimal ecosystem changes. • Proactive in identifying and resolving production issues.