Lead Service Delivery Engineer

Job description

Position Description For Lead Service Delivery Engineer Sabre Offer Optimization & Data Science Delivery Engineers are members of a techno-functional team specialized in implementing and delivering Air Vision Revenue Optimization and Dynamic Pricing solutions for various airlines. Delivery Engineer is acknowledged as a Subject Matter Expert (SME) on these solutions, related Data Science Approaches and business practice of Offer Optimization and Offer Management. Responsibilities • Will be involved in end to solution implementation life cycle starting from Project Kick Off, Business Process Assessment (BPA) through transition to customer care. • Will develop a thorough understanding of the application’s user interface, from both functional and business process standpoint, to train airline analysts and help in solution adoption into customer’s business processes. • Will attend onsite customer meetings when required and support the project team in understanding customer's business processes and requirements. • Works collaboratively in a team environment with project managers, account managers, implementation and development resources to meet customer expectations regarding solution implementation, issue resolution during solution adoption phase, and resolution of maintenance issues / service requests post cutover. • Will lead the data gathering process prior to solution implementation phase. • Will lead data validation checks in the context of AirVision Revenue Optimization & Dynamic Pricing solutions at all stages of solution implementation and delivery • Will identify the best practices adopted by customers during the interactions and communicate the same to Solution Management teams to enhance AirVision Revenue Optimization & Dynamic Pricing solutions • Will understand the modelling involved in the Dynamic Pricing and Offer Optimizations Products and work with Operations Research teams to deploy/finetune the models to better delivery the solution to Airline. • Excellent written and verbal communications skills, to serve as lead conduit between developers, architects, designers and with external and internal customers Will help Customer care team in resolving maintenance SRs • Demonstrates effective teamwork skills. • Operates under general direction with minimal oversight • Ensures that approved methods, processes, and tools are consistently used. • Shall mentor/train new business analysts on the solution and processes. • Will work closely with Delivery Managers to improve project delivery lifecycle. Identifying areas of efficiencies and training needs. • Will contribute to RFP’s and Sale’s operations in defining Work Orders and relative costs of implementations. Required Experience / Skills • Airline Offer Order Ecosystem understanding or relevant similar experience • Airline Offer Management knowledge and experience • 10+ years’ experience working in Pricing & Revenue Management for an airline using O&D revenue management solutions, or similar experience • Must have experience with Dynamic Pricing, Competitive Benchmarking, Offer Optimization & Revenue Management applications. • Experimentation Framework Design & understanding for Dynamic Pricing in airlines or equivalent industry • Dynamic Pricing Models exposure • Experience with travel distribution/reservation systems (Sabre, Galileo, Amadeus) & NDC ecosystem • Bachelor's degree or equivalent technical experience strongly desired. • Proven Analytical skills. • Good understanding of database concepts and working knowledge of SQL & NoSQL databases • Ability to apply modelling and analytical skills to real world problems demonstrated over 3-5 years of experience. • Basic knowledge of Unix commands • Must be organized and be able to multi-task and work in all areas as needed. • Prior experience/knowledge on Forecasting and Optimization techniques is an advantage. • Proficient English written and oral communication skills. Command of a second language is an advantage • Identify problems and be able to determine when appropriate escalation is required • Must be willing to travel 10-50% of the time Preferred Technical Skills • DBMS: Google BQ, MongoDB • Operating Systems: UNIX, Windows • Microsoft Tools: Microsoft Word, Excel Basic and Advanced, PowerPoint • Tools (desired, not strictly required):SQL Developer, Compass/Studio 3T or Equivalent, R, Python, VBA • Programming languages and other tools (desired, not required): C++, Java, AWK • Experience using Salesforce CRM tool is add on.