Lead Service Delivery Engineer

Job description

**Position Description For Lead Service Delivery Engineer** Sabre Offer Optimization & Data Science Delivery Engineers are members of a techno-functional team specialized in implementing and delivering Air Vision Revenue Optimization and Dynamic Pricing solutions for various airlines. Delivery Engineer is acknowledged as a Subject Matter Expert (SME) on these solutions, related Data Science Approaches and business practice of Offer Optimization and Offer Management. **Responsibilities** - Will be involved in end to solution implementation life cycle starting from Project Kick Off, Business Process Assessment (BPA) through transition to customer care. - Will develop a thorough understanding of the application’s user interface, from both functional and business process standpoint, to train airline analysts and help in solution adoption into customer’s business processes. - Will attend onsite customer meetings when required and support the project team in understanding customer's business processes and requirements. - Works collaboratively in a team environment with project managers, account managers, implementation and development resources to meet customer expectations regarding solution implementation, issue resolution during solution adoption phase, and resolution of maintenance issues / service requests post cutover. - Will lead the data gathering process prior to solution implementation phase. - Will lead data validation checks in the context of AirVision Revenue Optimization & Dynamic Pricing solutions at all stages of solution implementation and delivery - Will identify the best practices adopted by customers during the interactions and communicate the same to Solution Management teams to enhance AirVision Revenue Optimization & Dynamic Pricing solutions - Will understand the modelling involved in the Dynamic Pricing and Offer Optimizations Products and work with Operations Research teams to deploy/finetune the models to better delivery the solution to Airline. - Excellent written and verbal communications skills, to serve as lead conduit between developers, architects, designers and with external and internal customers Will help Customer care team in resolving maintenance SRs - Demonstrates effective teamwork skills. - Operates under general direction with minimal oversight - Ensures that approved methods, processes, and tools are consistently used. - Shall mentor/train new business analysts on the solution and processes. - Will work closely with Delivery Managers to improve project delivery lifecycle. Identifying areas of efficiencies and training needs. - Will contribute to RFP’s and Sale’s operations in defining Work Orders and relative costs of implementations. **Required Experience / Skills** - Airline Offer Order Ecosystem understanding or relevant similar experience - Airline Offer Management knowledge and experience - 10+ years’ experience working in Pricing & Revenue Management for an airline using O&D revenue management solutions, or similar experience - Must have experience with Dynamic Pricing, Competitive Benchmarking, Offer Optimization & Revenue Management applications. - Experimentation Framework Design & understanding for Dynamic Pricing in airlines or equivalent industry - Dynamic Pricing Models exposure - Experience with travel distribution/reservation systems (Sabre, Galileo, Amadeus) & NDC ecosystem - Bachelor's degree or equivalent technical experience strongly desired. - Proven Analytical skills. - Good understanding of database concepts and working knowledge of SQL & NoSQL databases - Ability to apply modelling and analytical skills to real world problems demonstrated over 3-5 years of experience. - Basic knowledge of Unix commands - Must be organized and be able to multi-task and work in all areas as needed. - Prior experience/knowledge on Forecasting and Optimization techniques is an advantage. - Proficient English written and oral communication skills. Command of a second language is an advantage - Identify problems and be able to determine when appropriate escalation is required - Must be willing to travel 10-50% of the time **Preferred Technical Skills** - DBMS: Google BQ, MongoDB - Operating Systems: UNIX, Windows - Microsoft Tools: Microsoft Word, Excel Basic and Advanced, PowerPoint - Tools (desired, not strictly required):SQL Developer, Compass/Studio 3T or Equivalent, R, Python, VBA - Programming languages and other tools (desired, not required): C++, Java, AWK - Experience using Salesforce CRM tool is add on.