Lead - Site Operations

Job description

**KeyResponsibilities** **1.End-to-End Hub Operations Management** - Drive end-to-end operations of the **Sortation Center/Mother Hub** , ensuring smooth movement of **Marketplace, FBF, Resort, Semi-Large, Reverse Logistics, and 3PL shipments** . - Own daily **inbound, sortation, dispatch, and linehaul operations** to achieve business throughput and service targets. - Ensure optimal utilization of **hub capacity, infrastructure, and automation systems** to maximize throughput and operational efficiency. - Monitor shipment aging and ensure no operational backlog impacts customer promise timelines. **2.Team Management & Leadership** - Lead and manage a large workforce comprising **Operations Executives, Shift Managers, Floor Supervisors, Hub In-Charges, and frontline manpower** . - Drive manpower planning, shift rostering, productivity management, and workforce optimization across multiple shifts. - Build a strong ownership-driven culture focused on **safety, discipline, quality, and operational excellence** . - Coach and mentor frontline leaders to strengthen succession planning and team capability. **3.SLA, Quality & Performance Management** - Own and drive critical operational KPIs including: - Daily Pendency - Breach 60 / Breach 120 - CPD Breach - Non-FBF SLA Adherence - Shipment Aging - Sort Accuracy & Missort Control - Dispatch Adherence - Vehicle Utilization - Productivity & Cost Efficiency - Ensure strict adherence to customer and business SLAs while maintaining high throughput. - Drive continuous monitoring and governance to ensure timely clearance of shipment pendency and zero backlog situations. **4.Automation & Process Excellence** - Manage **Automated Sortation Systems (Linear Sorter/Crossbelt Sorter)** including governance of happy and unhappy flow operations. - Ensure adherence to SOPs and operational standards across shifts. - Identify bottlenecks, process gaps, and operational inefficiencies, and implement corrective and preventive actions. - Drive continuous improvement initiatives to enhance throughput, quality, and operational productivity. **5.Linehaul & Network Coordination** - Coordinate closely with **Pickup Hubs (PH), Delivery Hubs (DH), First Mile, Last Mile, and Central teams** for seamless shipment flow across the network. - Ensure timely placement and utilization of **Linehaul (LH) vehicles** to avoid dispatch delays and shipment pendency. - Lead network planning and operational preparedness during peak periods, festive ramps, and surge volumes. **6.Vendor, Cost & Stakeholder Management** - Manage external logistics partners and **3PL vendors** for shipment movement and operational support. - Ensure vendor SLA adherence, productivity, and compliance standards while driving operational cost efficiency. - Support site-level cost governance through **productivity optimization, manpower planning, transport utilization, and efficient resource deployment** . - Collaborate closely with **HR, Security, Admin, Finance, IT, Transport, and Central Operations teams** to ensure seamless business continuity. - Demonstrate commercial awareness of operational cost drivers; exposure to **P&L (Profit & Loss) management, budgeting, and cost optimization** will be an added advantage. **7.Peak & Contingency Management** - Lead site operations during **business peaks, festive ramps, and high-volume events** , ensuring uninterrupted execution. - Develop contingency plans for **manpower shortages, weather disruptions, transport constraints, system downtimes, and operational exigencies** . - Drive structured recovery mechanisms and escalation management to minimize business impact during contingencies. **8.Governance & Reporting** - Represent the hub in **central governance calls and PH-MH reviews** , highlighting operational performance, risks, and mitigation actions. - Publish daily/weekly operational reviews covering **throughput, pendency, SLA adherence, productivity, cost, and network concerns** . - Leverage data-driven insights to improve operational performance and drive decision-making. **KeySkills & Competencies** - High-Volume Logistics / Sortation Operations Management - Team Leadership & People Development - Stakeholder & Vendor Management - SLA & Quality Governance - Data Analytics & Problem Solving - Automation & Process Excellence - Linehaul & Network Planning - Cost Optimization & Productivity Improvement - Crisis Management & Peak Planning - Strong execution and ownership mindset **PreferredQualifications** - Graduate/Postgraduate in **Operations, Supply Chain, Logistics, Engineering, or related disciplines** . - **610+ years of experience** in **E-commerce, Logistics, Supply Chain, Sortation Center, Mother Hub, or Fulfillment Center Operations** . - Proven experience in managing **large teams, high shipment throughput, and multi-shift operations** . - Exposure to **automation-led operations and large-scale logistics environments** preferred. **SuccessMetrics** - SLA Adherence & Breach Reduction - Shipment Pendency & Aging Control - Throughput Achievement vs Plan - Productivity & Cost Efficiency - Sort Accuracy & Quality Compliance - Vehicle Utilization & Dispatch Adherence - Team Productivity & Engagement - Peak Execution & Business Continuity Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.