Legal Operations Specialist

Job description

As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn’t changed — we’re here to stop breaches, and we’ve redefined modern security with the world’s most advanced AI-native platform. We work on large scale distributed systems, processing almost 3 trillion events per day and this traffic is growing daily. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We're proud to work for a mission-driven company leveraging AI to transform the way we work. CrowdStrikers drive their careers through flexibility and autonomy while also being expected to contribute to a culture of responsible AI adoption, experimentation, and innovation. We use an AI-first mindset as a force multiplier to proactively and continuously accelerate execution, build expertise, uncover insights, and solve complex problems. We’re always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you. About the Role: CrowdStrike’s Legal Operations team is a key driver in advancing operational excellence across the legal department. We’re looking for a Legal Operations Specialist to join our team in Pune, supporting core functions including eBilling, financial management, vendor operations, and legal technology. This role will focus on managing our legal technology platforms, coordinating with internal and external stakeholders on billing and budgeting matters, and supporting legal vendor relationships. The ideal candidate is proactive, organized, and brings a balance of operational know-how and financial insight. What You’ll Do: • Serve as day-to-day administrator for our ebilling system (currently SimpleLegal), overseeing matter management, user access, billing workflows, and documentation standards. • Act as primary contact for outside counsel billing, handling invoice reviews, payment inquiries, and billing compliance across legal practice areas. • Support monthly accruals, assist with budget forecasting, and partner with Finance to ensure legal spend accuracy and transparency. • Maintain detailed forecast trackers, dashboards, and reports to support budget and spend management initiatives. • Manage the renewal and lifecycle of legal tool subscriptions, contracts, and memberships, ensuring cost-effectiveness and feature alignment. • Oversee vendor onboarding, enforce billing guidelines, and track outside counsel performance to optimize value and compliance. • Work closely with IT and Procurement to ensure legal tools are integrated and aligned with company-wide systems and policies. • Identify opportunities for process improvement, leveraging automation and technology to improve scalability and efficiency. • Contribute to AI-driven initiatives, evaluating use cases for automation and helping implement tools that streamline legal operations. • Assist with legal records management, ensuring secure, well-organized file systems that support compliance and knowledge sharing. • Troubleshoot platform issues and coordinate with IT or external vendors for timely resolution. • Provide operational support for cross-functional legal projects and initiatives as needed What You’ll Need: • Bachelor’s degree in Business, Legal Studies, or related field. • 5+ years of experience in legal operations, billing/vendor management, or professional services operations. • Strong background in financial tracking, budget forecasting, and cost optimization within a legal or professional services context. • Hands-on experience with eBilling systems (SimpleLegal, Legal Tracker, or similar platforms). • Proven ability to manage multiple priorities in a fast-paced, dynamic environment. • Excellent communication and relationship management skills, with a focus on stakeholder collaboration. • High degree of analytical rigor, attention to detail, and comfort working across datasets to support decision-making. • Proactive mindset with ability to embrace change, introduce new ideas, and drive operational improvements Shift: 5pm - 2am (Hybrid - 3 days a week in the Pune Office) Bonus Points: • Experience supporting or managing legal operations in a global or multinational environment. • Familiarity with AI tools or process automation platforms. • Knowledge of procurement practices, legal billing guidelines, or legal service sourcing strategies. #LI-NR1 Benefits of Working at CrowdStrike: • Market leader in compensation and equity awards • Comprehensive physical and mental wellness programs • Competitive vacation and holidays