M2 Senior Manager - IT Ops

Job description

Job Description: Must: Expert in Active Directory & SSO Strong experience in Azure AD & M365 Knowledge in Netskope/Zscaler Knowledge in Windows/Linux Server Infrastructure Knowledge in ITSM & Automation Tools like Symphony/Fresh desk/Manage Engine/BMC/Atlassian. Have strong troubleshooting capability to resolve Technology/End user issues. Good To Have: Hands-on Cloud AWS or Azure Hands on End user Security & MDM tools like Forcepoint/Crowdstrike/Intune/Defender etc., Team leading skills – Mentoring/Coaching the team in both technology and behaviour skills. Knowledge in AI& Automation. Qualifications: Degree in computer science, information systems, or related field. Minimum 10+ years’ experience on ITSM & End user Technology support. Minimum 5 years of experience Microsoft Platform like AD/Exchange/M365. Minimum 5 years of Team management – Minimum 10 Team members Strong analytical and Troubleshooting skills.