Semiconductor Equipment – Program Manager

Job description

Job Requirements At Quest Global, it’s not just what we do but how and why we do it that makes us different. With over 25 years as an engineering services provider, we believe in the power of doing things differently to make the impossible possible. Our people are driven by the desire to make the world a better place—to make a positive difference that contributes to a brighter future. We bring together technologies and industries, alongside the contributions of diverse individuals who are empowered by an intentional workplace culture, to solve problems better and faster. Key Responsibilities 1. Program & Customer Management • Own end-to-end delivery of the FSE/SU support program. • Act as the primary operational interface with the customer. • Understand customer deployment requirements and translate them into resource plans. • Establish governance mechanisms, reviews, dashboards and performance metrics. • Manage escalations and ensure timely resolution. 2. Workforce Planning & Deployment • Develop manpower plans based on startup/project requirements. • Manage a pool of experienced and developing FSE/SU engineers. • Plan deployment across Taiwan, Japan, USA, Singapore and other locations as required. • Optimize resource utilization through the Hub-and-Spoke model. • Maintain deployment readiness including visa, travel, customer onboarding and site requirements. • Develop backup / succession plans for critical resources. 3. Hiring & Talent Development • Drive hiring of: • Semiconductor startup experienced FSEs • Mechanical/Electrical engineers • Japanese bilingual engineers • Mandarin bilingual engineers • Work with recruitment teams to maintain a continuous talent pipeline. • Define skill requirements and competency matrices for different FSE/SU roles. 4. Training & Certification • Own the FSE/SU competency development roadmap. • Coordinate foundational training through QG Nanomichi. • Coordinate advanced semiconductor training through external organizations • Plan customer/OEM OJT and certification activities. • Establish competency assessment and deployment-readiness gates. • Develop a train-the-trainer model to scale capability. 5. Global Operations Management • Coordinate India and Malaysia hubs with global customer locations. • Manage resource movement between different customer sites based on demand. • Monitor deployment, utilization, productivity and resource availability. • Ensure continuity of support during ramp-up and peak startup periods. 6. Quality, EHS & Compliance • Ensure FSE/SU activities comply with customer and site requirements. • Establish appropriate quality and EHS processes for semiconductor fab environments. • Track training, certifications and site clearances. • Ensure risks are identified and mitigated before deployment. 7. Commercial & Financial Management • Manage program financial performance, revenue and cost. • Track utilization and billability of deployed resources. • Manage travel, training and deployment costs. • Identify opportunities for improving delivery efficiency while protecting program margins. • Support commercial discussions, change requests and scope expansion. Key Performance Indicators KPI Areas • Resource Deployment readiness / fulfillment / Utilization • FSE/SU utilization & billability • Startup / deployment milestones • Quality • Manage Customer escalations, first-time-right • Training • Certification & competency achievements • Workforce • Attrition & talent pipeline • Financials • Revenue, cost & program margin • Customer Satisfaction / SLA adherence We are known for our extraordinary people who make the impossible possible every day. Questians are driven by hunger, humility, and aspiration. We believe that our company culture is the key to our ability to make a true difference in every industry we reach. Our teams regularly invest time and dedicated effort into internal culture work, ensuring that all voices are heard. We wholeheartedly believe in the diversity of thought that comes with fostering a culture rooted in respect, where everyone belongs, is valued, and feels inspired to share their ideas. We know embracing our unique differences makes us better, and that solving the worlds hardest engineering problems requires diverse ideas, perspectives, and backgrounds. We shine the brightest when we tap into the many dimensions that thrive across over 21,000 difference-makers in our workplace. Work Experience Required Experience • 10+ years of experience in engineering services / semiconductor / equipment service environment. • Experience managing FSE, startup or field engineering teams. • Experience managing geographically distributed teams is preferred. • Strong understanding of semiconductor equipment installation/startup/service operations. • Experience working with OEM/customer engineering organizations. • Experience in workforce planning, hiring and technical training. • Strong program management and stakeholder management skills. • Experience managing program financials, utilization and margins. Preferred Skills • Semiconductor equipment / fab experience • Mechanical or Electrical engineering background • Global resource deployment experience • Customer-facing program management • Experience with Japan/Taiwan/US/Singapore operations • Knowledge of visa/mobility and international deployment processes • Strong analytical and problem-solving capability • Excellent communication and presentation skills Key Competencies • Customer Leadership | Global Workforce Management | FSE/SU Operations | Resource Planning | Training & Competency Development | Program Governance | Financial Management | Risk Management | Stakeholder Management • Build and operate a scalable, globally deployable FSE/SU organization that provides TEL with the right engineering capability at the right location and time, while maintaining delivery quality, customer satisfaction, u