Manager 2 - Central Program Franchise Operations

Job description

Manager 2 Central Program (Franchise Operations) Location: Bangalore **Our Story** Our rapid growth in the last few years, both in terms of revenue and scale, has only whetted our appetite for more and now we are well positioned and capitalized to look at business on a 5 to 10 years horizon. We have large ambitions and complex problems to solve. The DNA of the Operations Teams is the ability to work across several problem statements irrespective of verticals and geographies, and solve these problems on the ground. You would very often find yourself solving business challenges that you have not encountered earlier. Inexperience on such problem statements is not fatal but not having the innate ability to reinvent yourself is very fatal. General cognitive ability of solving problems, curiosity and how fast you are picking stuff is critical. An Emergent Leadership style (relinquish power) of stepping in when you see a problem and step out when it’s solved. Comfortable with ambiguity, Intellectual humility (able to say I was wrong) and bringing something new and different. **Your key responsibilities will be:** 1. Analyze operational and financial performance, identify trends, and provide actionable insights. 2. Build and maintain dashboards, reports, and forecasting models to support decision-making. 3. Collaborate with Operations, Product, and other stakeholders to drive process improvements and ensure data accuracy. 4. Monitor key performance indicators, investigate variances against plan, and recommend corrective actions. 5. Support incentive design, budgeting, and special projects related to business growth and efficiency. 6. Drive automation and standardization of reporting and planning processes. **What We’re Looking For?** 1. Strong analytical skills, proficiency in Python, SQL and spreadsheets, experience with visualisation dashboard. 2. People with endless curiosity and hunger to learn 3. Owners who will think of Zepto as their own venture 4. Operators with an obsession of customer experience 5. Ability to work in a fast paced environment and manage stakeholders across different teams, good communication skills with ability to work individually 6. Strong analytical skills, proficiency in SQL and spreadsheets, experience with visualisation dashboard.