Manager – Business and Strategy Analyst, CIO Office
EXL Service · Uttar Pradesh, India
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EXL Service · Uttar Pradesh, India
Job Description: We are seeking a dynamic and detail-oriented Analyst to join the Global CIO Office. The role combines Technology Strategy, PMO, Business Analysis, and Executive Governance for digital and AI-led transformation programs, partnering with senior technology leaders to drive planning, execution discipline, value realization, and executive decision-making. The individual will act as a connective layer between strategy and execution, ensuring technology strategic priorities are translated into measurable business outcomes Responsibilities: Role Overview: We are seeking a dynamic and detail-oriented Analyst to join the Global CIO Office. The role combines Technology Strategy, PMO, Business Analysis, and Executive Governance for digital and AI-led transformation programs, partnering with senior technology leaders to drive planning, execution discipline, value realization, and executive decision-making. The individual will act as a connective layer between strategy and execution, ensuring technology strategic priorities are translated into measurable business outcomes. Key Responsibilities: Program Management of Technology Initiatives • Drive planning, execution, tracking, and reporting of enterprise-wide technology initiatives in alignment with the overall Tech roadmap • Assist in developing the enterprise technology strategy and transformation agenda, including Enterprise AI, modernization, enterprise digital, and cyber defense programs • Collaborate with cross-functional technology and business leaders to establish performance standards, monitor outcomes, and track strategic initiatives, dependencies, and delivery risks • Create program dashboards, executive updates, and steering committee presentations, translating technical progress into clear business impact • Conduct research and prepare briefs on emerging technologies, including AI and Agentic AI, industry trends, strategic partnerships, and innovation opportunities relevant to technology strategy and planning • Support governance processes and annual planning cycles, milestone tracking, and benefits realization • Coordinate complex Programs and interdependencies, helping drive scope clarity, issue resolution, and risk mitigation Technology Strategy and Research: • Participate in development of tech strategy and roadmap aligned with the organization's long-term strategy • Apply a deep understanding of business and technology trends to develop forward-thinking strategies that enable digital transformation and enhance organizational performance • Demonstrate expertise in content articulation, ensuring clear and concise communication of complex technology concepts and strategies. Technical Skills • Understanding and applied view of emerging technology tools such as Claude Code, Cowork, LangGraph • Well-versed with technology trends including Agentic AI, Cloud, Cybersecurity, Data Platforms and Enterprise Technology operating models • Strong PowerPoint and executive storytelling capabilities to articulate technology strategies, business outcomes, and transformation initiatives to C-Suite stakeholders • Experience with strategic planning, PMO governance, KPI frameworks and portfolio management • Exposure to cloud, cybersecurity, enterprise architecture and digital transformation initiatives • Experience with project management and collaboration tools (JIRA, Azure DevOps, ServiceNow, etc.) • Strong Power BI, Excel, data visualization and performance reporting capabilities • Familiarity with change management and organizational transformation methodologies • Qualifications: B.Tech + MBA with 6-10 years of experience across Technology Strategy, Program Management, Corporate Strategy, Consulting, Digital Transformation, CXO Offices or PMO functions • Certifications: PMP, ITIL, and new age tech certifications (AI/ML, Cloud, Cyber, etc) • 6-10 years of consulting, business excellence, corporate strategy, program management experience • Past experience of working and managing expectations with C-Suite stakeholders