Manager - Communications

Job description

Job Description American Express is seeking an experienced communications professional to support its colleague communications agenda in India. As American Express' second-largest colleague base globally, India represents a significant and diverse colleague community, making effective communications critical to building alignment, engagement and connection across the organization. Reporting to the Vice President - Corporate Affairs and Communications, Asia, the Manager - Colleague Communications will help develop and execute communications strategies and programs that connect colleagues to the company's business priorities, leaders, culture and values. The role requires a strong communicator who combines excellent writing and storytelling capabilities with sound judgement, business acumen and the ability to build strong relationships and operate effectively in a fast-paced, matrixed environment. Responsibilities • Develop and execute colleague communications plans and campaigns aligned with business priorities and the broader India and global Corporate Affairs & Communications strategy. • Partner with senior leaders and business stakeholders to develop clear, consistent and compelling communications that strengthen colleague understanding, engagement and connection. • Develop and execute leadership communications, including executive messaging, talking points, presentations, town halls, colleague events and other leadership engagements. • Identify and develop compelling stories that bring to life American Express' business priorities, culture and values and how we back our customers, colleagues and communities. • Plan and execute colleague engagement communications around key business initiatives, organizational priorities and important moments across the market. • Develop high-quality communications materials across colleague channels, including leadership messages, emails, newsletters, intranet content, presentations and digital communications, tailoring content and approach for different audiences. • Manage and optimize colleague communications channels to help ensure information is timely, relevant, accessible and engaging. • Provide strategic communications counsel and support to business stakeholders and senior leaders, helping translate business priorities and complex topics into clear and engaging colleague communications. • Partner with business teams and regional/global Corporate Affairs & Communications colleagues to ensure colleague communications are aligned, consistent and effectively coordinated. • Support sensitive, complex and fast-moving communications, applying sound judgement and discretion in the development and delivery of colleague messaging. • Track channel performance, colleague feedback and communications outcomes, using relevant insights to assess effectiveness and inform future communications strategies. • Support communications governance and operational excellence through timely and accurate delivery of key reports, planning updates, communications calendars and other regional and global requirements. • Review and facilitate approvals for colleague-facing communications and content through established company review processes, ensuring alignment with communications, brand and other relevant standards and requirements. • Advise business stakeholders on applicable colleague communications standards, processes and governance requirements, enabling appropriate and consistent communications across the organization. • Support third-party lifecycle and compliance requirements for communications agencies and vendors, coordinating with relevant internal partners to ensure adherence to established company processes and controls. • Coordinate procurement, budget tracking, invoice reconciliation and related operational requirements for communications programs and third-party partners, supporting appropriate financial governance and timely execution. Qualifications • Approximately 8-10+ years of relevant experience in colleague communications, corporate communications, employee engagement or a related communications discipline, gained in-house and/or at a communications agency. • Demonstrated experience developing and executing colleague communications strategies, campaigns and engagement programs within a large or complex organization. • Excellent writing, editing and storytelling skills, with the ability to translate complex business topics into clear, compelling communications for different colleague audiences and channels. • Demonstrated experience supporting senior leaders and developing effective executive and leadership communications. • Strong judgement and experience supporting sensitive, complex or fast-moving organizational and business communications. • Strong stakeholder-management and influencing skills, with the confidence to provide communications counsel and work effectively with senior leaders. • Proven project-management capabilities, with the ability to manage multiple priorities, stakeholders and deliverables while maintaining high standards within tight timelines. • Experience working across digital and colleague communications channels, with an understanding of evolving communications and colleague engagement practices. • Ability to work independently while collaborating effectively across functions, businesses, geographies and levels of seniority in a matrixed organization. • Bachelor's degree in communications, journalism, public relations, marketing or a related discipline, or equivalent professional experience, preferred. About Us At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, se