Manager - Customer Service Training (APS)

Job description

• Develop and implement comprehensive customer service training programs to enhance employee skills and knowledge. • Conduct regular assessments and evaluations to measure the effectiveness of training initiatives. • Collaborate with cross-functional teams to identify areas for improvement and develop targeted training solutions. • Design and deliver customized training sessions to meet specific business needs. • Provide coaching and mentoring to team members to improve their performance and career growth. • Analyze data and metrics to inform training decisions and optimize program outcomes. Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.