Manager, Global Investigator and Patient Services

Job description

Labcorp is a leader in diagnostics, drug development and healthcare innovation. Across every role, we harness data and AI to work smarter, move faster and create breakthrough solutions that improve health outcomes for people. With our global scale and deep expertise, you'll do meaningful work, grow your career and make a real impact. Together, we're improving health and improving lives. Labcorp is a global leader in diagnostic testing and drug development solutions, helping healthcare providers, researchers, and patients make informed decisions that advance care. Join us in our mission to improve health and improve lives. Labcorp is seeking a Manager, Global Investigator and Patient Services to join our team at Yeshwantpur in Bengaluru, Karnataka. **Work Schedule** 40hrs a week (Monday to Friday) in a rotational shift **Job Responsibilities** The Manager, Global Investigator and Patient Services, is responsible for supporting the execution and coordination of investigator-facing services across designated regions, in alignment with globally defined processes, standards, and service models. This role focuses on operational delivery, performance tracking, and team management, ensuring consistent implementation of site support activities. The position operates within a global framework established by leadership outside India, and partners with internal stakeholders to support delivery of services in accordance with established service levels and quality standards. - Experience working in shared services or global delivery models - Familiarity with process-driven operational environments - Knowledge of clinical trials, laboratory operations, or regulated environments - Experience using reporting and performance tracking tools - Strong operational and execution-focused leadership skills - Ability to work within defined processes and global frameworks - Effective communication and stakeholder coordination skills - Problem-solving skills within established guidelines - Ability to manage multiple priorities in a structured environment - Proficiency in standard business tools (e.g., MS Office Suite) - Operates within a global, matrixed organization across multiple time zones - Hybrid and virtual collaboration environment **Minimum Qualifications** Bachelor’s degree in life science **Preferred Qualifications** - 8–10 years of experience in operations, customer service, or a clinical/laboratory environment - 3–5 years of people management experience. **Additional Job Standards** Support the delivery of global site support services in accordance with centrally defined processes, SOPs, and service level agreements (SLAs) Coordinate day-to-day operational activities across assigned teams and locations Ensure consistent execution of processes and adherence to standardized procedures Monitor workload distribution and support resource planning activities **Performance Monitoring & Reporting** Track and report operational performance metrics, including service levels, turnaround times, and quality indicators Utilize established reporting tools and frameworks to monitor performance trends Escalate risks, issues, or deviations in a timely manner to global leadership **Stakeholder Coordination** Act as a point of coordination for investigator-related operational activities Collaborate with internal stakeholders (e.g., Clinical Operations, Labs, QA) to support service delivery Facilitate communication and alignment across teams within the defined global framework **Quality & Compliance** Ensure adherence to global SOPs, regulatory requirements, and internal policies Support audit readiness activities and participate in internal and external audits as required Monitor and track service issues, supporting root cause analysis and implementation of corrective actions in line with global guidance Promote a culture of quality, compliance, and patient safety **People Management** Manage, coach, and support the development of team members, including supervisors and junior managers Monitor team performance against defined objectives and provide feedback through established processes Support talent development and succession planning activities Foster a collaborative and inclusive team environment **Process Implementation & Continuous Improvement** Support the implementation of process improvements and operational initiatives defined by global teams Apply existing tools, systems, and methodologies to enhance operational efficiency Provide feedback and operational insights to global stakeholders to support ongoing process refinement **Scope & Impact** Supports operational service delivery across designated regions and time zones Operates within centrally defined processes, governance models, and reporting structures Responsible for execution and coordination of services, not for strategic decision-making or revenue generation Contributes to consistent delivery of investigator support services and operational efficiency **Labcorp is proud to be an Equal Opportunity Employer:** Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law. **We encourage all to apply** If you are an individual with a disability who nee