Manager-HR (Shared Services)

Job description

About the Role We are seeking a dynamic and result-oriented **Manager HR Shared Services** to lead and manage end-to-end HR operations while ensuring seamless delivery of employee lifecycle processes. The role requires strong expertise in HR operations, recruitment support, employee lifecycle management, data governance, stakeholder management, and team leadership. The incumbent will play a key role in driving operational excellence, process compliance, automation initiatives, and employee experience across the organization. The role aligns with HRSS functions involving employee lifecycle management, SuccessFactors administration, process governance, and service delivery excellence. Key Responsibilities - Manage end-to-end Employee Lifecycle processes including: - Hiring & Onboarding - Employee Data Management - Confirmation & Transfers - Promotions & Redesignations - Employee Queries & Service Requests - Exit Management & Full & Final Settlement - Ensure adherence to defined SLAs, controls, and compliance requirements. - Drive process standardization, governance, and continuous improvement initiatives. Recruitment & Hiring Support - Partner with Talent Acquisition teams for high-volume hiring requirements. - Monitor onboarding timelines and candidate experience. - Ensure seamless transition from candidate to employee lifecycle. SuccessFactors & HR Systems - Manage SAP SuccessFactors transactions and employee records. - Ensure data accuracy, integrity, and timely updates across HR systems. - Collaborate with Digital and HR Technology teams for system enhancements and automation initiatives. Data Management & Reporting - Maintain accurate HR master data and employee records. - Prepare HR dashboards, MIS reports, and analytics for leadership reviews. - Identify data trends and drive corrective actions for process improvement. - Ensure strong governance around HR data quality and reporting accuracy. Team Leadership - Lead and develop a team of HR Shared Services professionals. - Drive productivity, quality, and service excellence. - Conduct performance reviews, coaching, and capability-building initiatives. Stakeholder Management - Partner closely with HR Business Partners, Talent Acquisition, Payroll, Finance, Compliance, and Business Leaders. - Act as the primary escalation point for critical HR operational matters. - Build strong working relationships across functions and geographies. Process Excellence & Automation - Drive digitization, automation, and process simplification initiatives. - Participate in audits, UAT activities, SOP reviews, and policy implementation. - Identify opportunities to improve employee experience and operational efficiency. Desired Candidate Profile- Qualification - MBA / PGDM in Human Resources preferred. - Graduate from a recognized university. Experience - **8-10 years of relevant HR experience** - Minimum 4-5 years in HR Shared Services / HR Operations leadership role. - Experience in managing high-volume HR transactions and employee lifecycle processes. Technical Skills - Hands-on experience with **SAP SuccessFactors**. - Strong knowledge of HR Operations and Employee Lifecycle Management. - Expertise in HR MIS, reporting, and data analytics. - Advanced proficiency in MS Excel and PowerPoint. - Knowledge of ServiceNow and HR automation tools will be an added advantage. Behavioral Competencies - Strong people management skills. - Excellent stakeholder management and influencing ability. - Strong analytical and problem-solving skills. - Ability to work under pressure and manage high transaction volumes. - Customer-centric mindset with strong service orientation. - Excellent communication and presentation skills. - High level of ownership, accountability, and attention to detail. Success Measures - SLA adherence and process compliance. - Accuracy of HR data and system transactions. - Employee and stakeholder satisfaction. - Reduction in operational errors and escalations. - Successful delivery of automation and process improvement initiatives. - Team productivity and capability development. Preferred Industry - Aviation, Shared Services, ITES, BPO, Retail, Hospitality, or other high-volume operational environments. **Experience Required:** 8-10 Years **Employment Type:** Full-Time **Function:** HR Shared Services / HR Operations / Employee Lifecycle Management