Manager - Operations and Service

Job description

Job Description - -------------- **Location Name:** Pune Corporate Office - Mantri **Job Purpose** This position is open with Bajaj Finance Ltd.Culture Anchor:Work Hard - Consistently puts in effort. plans and tracks daily progress to achieve targetsExecute with Rigor - Takes responsibility for meeting targets with focus and effortOwn It - Maintains honesty and fairness in all interactions in line with organization's policiesAct with Integrity **Duties And Responsibilities** * Responsible for scoping of SOPs from time to time as it gets updated Continuous Interaction with the vendors and timely feedback updation from SME to Vendor Getting the content Sign Off from the subject matter experts until the module goes LIVEo Ensure Sign Off on Story Boards and vendor query resolutiono Timely delivery of Training moduleso Updation of the final Gold Version to the online portalo Continuous Coordination with the LMS team for going LIVE with the module o Getting all the employees enrolled and onboard with the training module Driving and tracking usage on field level Capturing feedback from the end user and passing it to the development team Preparing weekly Status report of the drive with all the stake holders Ensuring corrective steps ae taken as per the response from the field Updation of LIVE training modules for future reference Track and ensure 100% completion of E-modules Support E-module participants in terms of difficulties faced during module completion Review the effectiveness and the relevance of the module based on the process changes and trigger revision to the School of Ops team for refresh module Continuously seek feedback from the participants in terms of the effectiveness of the module and feed it back to the School of Ops team Plan and cascade process changes/Circulars to the branch locations and ensure understanding Plan SMT communications with branches Support SMTs in content development for the monthly/quarterly communicationLeadership Competencies:EntrepreneurshipCustomer FocusResult OrientationAgilityInspirational LeadershipDeveloping Organizational Talent **Required Qualifications And Experience ** * MBA with 4-6 years of relevant experience Should possess good communication and inter personal skills with an ability to work in multi-tasking environment High level of integrity and dependability with strong sense of urgency and result orientation Result orientation and problem solving approach Experience on instructional design and content development will be added advantage