Manager, Program Management, IN Easy Ship

Job description

-Own the Program(s) end to end, define and achieve KPIs; Drive performance improvement initiatives.- Develop and monitor program metrics to identify potential issues in last mile deliveries.- Identify patterns of defects that will help us build initiatives to reduce defects at scale.- Ability to pull data and perform deep-dives and root-cause analysis as needed.- Lead initiatives to identify and eliminate root causes of defects in order to reduce defects and improve the delivery experience for Amazon customers.- Excellent communication, both verbal and written to regularly provide business updates during weekly/monthly/quarterly reviews.- Communicate with stakeholders to share regular updates, resolve blockers and deliver programs/initiatives on time.- Work within various time constraints to meet critical business needs, while measuring and identifying activities performed and ensuring service requirements are met.- Must be able to systematically escalate problems or variance in the operating plan to the relevant owners and teams and follow through on the resolutions to ensure they are delivered.