Manager Vendor Management

Job description

Job Description – Manager, Vendor Management (Manpower Partners) \\*\\Location:\\\\* Bengaluru (Corporate Office) / Pan India Travel as required \\*\\Function:\\\\* Talent Acquisition – Blue Collar Hiring \\*\\Reporting To:\\\\* National Lead – Blue Collar Hiring Role Summary Shadowfax is looking for a highly driven \\*\\Manager – Vendor Management\\\\* to lead the performance, governance, and optimization of manpower vendors supporting our blue-collar workforce hiring across India. The role requires someone with exceptional ownership, analytical ability, relationship management skills, and a strong bias for execution. The incumbent will be responsible for driving vendor productivity, ensuring SLA adherence, tracking performance through data, building long-term strategic partnerships with vendors, and continuously improving hiring outcomes while optimizing cost and quality. Key Responsibilities 1. Vendor Performance Management \\* Own end-to-end performance of manpower vendors across regions. \\* Define and monitor vendor KPIs including: \\* Joiners \\* Show-up % \\* Offer-to-Join Ratio \\* Early Attrition \\* Cost per Hire \\* Time to Fill \\* Hiring Quality \\* Productivity per recruiter \\* Conduct Weekly, Monthly and Quarterly Business Reviews (WBRs/MBRs/QBRs). \\* Drive corrective action plans for underperforming vendors. 2. Vendor Relationship & Stakeholder Management \\* Build strong working relationships with manpower partners across the country. \\* Act as the single point of contact for all strategic vendor engagements. \\* Influence and motivate vendors to consistently deliver business requirements. \\* Resolve operational escalations with speed and professionalism. \\* Collaborate closely with internal TA teams, HRBPs and Operations leaders. 3. Analytics & Performance Tracking \\* Develop and maintain vendor scorecards and performance dashboards. \\* Analyze hiring trends, sourcing mix, productivity and conversion metrics. \\* Generate actionable insights to improve hiring efficiency and reduce costs. \\* Present data-driven recommendations to leadership. 4. Vendor Governance & Compliance \\* Ensure all vendors adhere to Shadowfax hiring processes and compliance requirements. \\* Conduct periodic audits on documentation, billing and process adherence. \\* Monitor SLA compliance and contractual obligations. \\* Drive governance mechanisms to maintain service quality. 5. Capacity Planning & Workforce Readiness \\* Forecast hiring demand and ensure vendor readiness. \\* Balance hiring allocation across vendors based on performance and business needs. \\* Develop contingency plans for peak hiring periods. \\* Identify and onboard new manpower partners in strategic locations. 6. Continuous Improvement \\* Identify opportunities to streamline hiring workflows. \\* Implement best practices across vendor ecosystem. \\* Drive automation and process improvements in vendor management. \\* Benchmark vendor performance against industry standards. Key Skills & Competencies \\* Strong ownership mindset with the ability to independently drive business outcomes. \\* Excellent analytical and problem-solving skills with high proficiency in Excel and data analysis. \\* Strong relationship-building and influencing skills. \\* Ability to manage multiple stakeholders in a fast-paced environment. \\* Excellent negotiation and conflict resolution skills. \\* Strong planning, prioritization and execution capabilities. \\* High attention to detail and process orientation. \\* Ability to work under pressure while meeting aggressive hiring timelines. Preferred Experience \\* 5–8 years of experience in Vendor Management, Recruitment Operations, Staffing, or Workforce Management. \\* Prior experience managing manpower vendors in Logistics, E-commerce, Quick Commerce, Manufacturing or Retail. \\* Experience in high-volume blue-collar hiring is mandatory. \\* Proven track record of improving vendor productivity through performance management and data-driven decision-making. \\* Experience handling multiple vendors across regions. Educational Qualification \\* Bachelor's Degree (Mandatory) \\* MBA/PGDM in HR or Operations preferred. Success Metrics (First-Year KPIs) \\* Vendor SLA adherence above 95%. \\* Improvement in Offer-to-Join ratio. \\* Reduction in Early Attrition. \\* Reduction in Cost per Hire. \\* Improvement in Fill Rate and Time to Fill. \\* Monthly vendor scorecards and governance reviews completed on time. \\* Improved vendor productivity and sourcing efficiency. \\* High stakeholder satisfaction from HR and Operations teams. This JD is aligned with the scale and pace of Shadowfax's blue-collar hiring operations and emphasizes ownership, analytical decision-making, strong vendor partnerships, and rigorous performance management.