Merchant Acquisition - Product Sales Manager (POS)

Job description

Role & responsibilities : Key Responsibilities • Merchant Acquisition & Management: Managing the process of new merchant acquisition (for POS and QR codes) and handling existing merchant relationships within a designated territory. • Portfolio Growth & Profitability: Being accountable for the profitability and growth of the merchant portfolio, including managing POS volume and Average Monthly Balance (AMB). • Cross-Selling: Driving revenue through the cross-selling of other banking products such as General Insurance, Life Insurance, Demat accounts, and various loan products (Digital Overdraft, Business Loans, Car Loans, Personal Loans, etc.). • Stakeholder Collaboration: Working closely with branch banking staff and other internal teams (Operations, Risk, Product) to enhance product penetration, resolve merchant queries and escalations, and ensure smooth service delivery. • Training & Support: Conducting training for branch employees to ensure they are familiar with the merchant products, sales processes, and effective pitching. • Compliance & Documentation: Ensuring all sales activity is recorded online and adhering to all bank policies, including KYC/AML guidelines and other regulatory requirements (RBI/SEBI/AMFI/IRDA). • Market Analysis: Keeping abreast of market developments, competitor intelligence, and new techniques to inform management about product gaps and market conditions. Qualifications & Skills • Education: A Bachelor's degree in any field is typically required, with an MBA often preferred for senior or specialized roles. • Experience: A minimum of 3-8 years of experience in relationship management, merchant acquiring, or sales account management within the banking or fintech industry is generally sought. • Skills: • Strong communication, interpersonal, and negotiation skills. • Proven ability to meet and exceed sales targets. • Strong understanding of digital payments, POS systems, current accounts, and wealth management products. • Ability to build strong, long-lasting client relationships and work independently as well as part of a team.