MODULE LEAD - Azure Cloud

Job description

Provide technical support including diagnosis, analyzing, repair, set-up, configuration, etc. Assume end-to-end support ownership of the 8 Workspace service towers: E-Comms (Messaging), Active Directory, Unified Communications & Collaboration, Desktop Engineering, Mobility, EFSS, Video Conferencing, Web Tools. Articulately respond to client questions/concerns/complaints. Keep clients informed on request status. Ensure proactive monitoring of all workspace systems and diligently identify and mitigate issues and weaknesses before they manifest into audit concerns or business impact. Ensure the health and robustness of workspace systems in providing global business agility, stability and continuity. Document the design and implementation record of workspace systems in a structured and consistent manner so that relevant teams can consume accordingly. Ensure that all client incidents or requests for service are recorded in the automated Service Desk system, that information is updated on a timely basis as service incidents are responded to, and that information is of sufficient quality and detail that another technician can assume responsibility for the next step in incident resolution. Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.