MODULE LEAD - ServiceNow

Job description

• Configure and administer ServiceNow Vulnerability Response: sources, vulnerability items, state model, assignment, SLAs, notifications, and remediation tasking. • Integrate and maintain ingestion from vulnerability scanners/tools to the ServiceNow VR application (e.g., Qualys, Tenable, Rapid7) and validate data mapping, schedules, and error handling. • Drive normalization and data quality: CI/asset matching to ServiceNow CMDB, deduplication rules, exception handling, lifecycle management, and backlog hygiene. • Build automations with Flow Designer/Integration Hub for routing, enrichment, reminders/escalations, and remediation verification/closure. • Partner with IT Ops/app owners to coordinate workflow alignments in ServiceNow for patching/remediation, manage dependencies, and resolve ownership gaps. • Define and publish dashboards/KPIs (e.g., vuln aging, SLA compliance, remediation throughput, critical exposure by service/BU in ServiceNow).