National Operations Manager

Job description

Key Responsibilities: • Ensure efficient lending operations across central and branch operations within defined TATs. • Drive process optimization, automation, and technology adoption to improve operational efficiency and turnaround times. • Monitor TAT, quality, and accuracy metrics and implement corrective actions for continuous improvement. • Ensure regulatory compliance, internal policies, quality standards, and operational risk management across all locations. • Lead and develop high-performing operations teams, fostering collaboration and career growth. • Collaborate with Risk, Compliance, Audit, Sales, Collections, Credit, Strategy, Data, and IT teams to ensure seamless operations. • Oversee cash management and operational support across locations, including coordination with auditors, vendors, and third-party service providers. Desired Candidate Profile: • Experience: 15-20 years of relevant experience in Operations, Lending Operations, Process Management, and Operational Excellence. • Qualification: MBA / Post Graduate Degree in Operations, Finance, Business Administration, or a related field.