Netsuite Administrator

Job description

**About Firstsource** Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company (NSE: FSL, BSE: 532809, Reuters: FISO.BO, Bloomberg: FSOL:IN), is a specialized global business process services partner, providing transformational solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, Retail, and other diverse industries. With an established presence in the US, the UK, India, Mexico, Australia, South Africa, and the Philippines, we make it happen for our clients, solving their biggest challenges with hyper-focused, domain-centered teams and cutting-edge tech, data, and analytics. Our real-world practitioners work collaboratively to deliver future-focused outcomes. - Hands‑on experience in administering or supporting NetSuite in a production environment - Strong understanding of NetSuite configuration and standard functionality (forms, fields, workflows, saved searches, reports) - Experience providing application support in an ITIL or service‑oriented environment - Understanding of NetSuite user management, roles, permissions, and licencing - Experience supporting data quality through CSV imports, updates, and validation - Familiarity with system monitoring concepts including storage usage and API governance - Working understanding of integration concepts and experience supporting integrations between NetSuite and third‑party systems - Basic exposure to SuiteScript or NetSuite scripting (reading or making minor updates is an advantage) - Demonstrated strong customer service skills with the ability to communicate effectively with both technical and non‑technical stakeholders - Ability to work independently, manage BAU workloads, and proactively identify and mitigate operational risks - Proven ability to produce clear, fit‑for‑purpose documentation including knowledge base articles, configuration notes, and release notes - A positive attitude, willingness to learn, and enjoyment of problem‑solving in a business‑critical system environment - Strong personal accountability and commitment to maintaining and expanding NetSuite knowledge over time **Key Responsibilities:** **Service & Incident Management** - Triage, manage, and resolve NetSuite service tickets within agreed SLAs, applying sound judgement on prioritisation and escalation. - Escalate complex or high-impact issues to senior resources or external partners with sufficient context for them to act promptly. - Proactively monitor system health, identify recurring issues, and propose root-cause fixes rather than repeated workarounds. **User Access & Compliance** - Administer user profiles, roles, permissions, and licence assignments in accordance with access control best practices. - Conduct periodic user access reviews and segregation of duties (SoD) checks, maintaining audit-ready records of access decisions. - Manage licence right-sizing to ensure efficient utilisation and compliance with NetSuite licence agreements. **Configuration & Administration** - Implement and maintain NetSuite configuration changes including custom forms, fields, workflows, saved searches, and reports. - Support data quality through CSV imports, data corrections, and validation activities. - Monitor system limits including storage usage, API governance, and licence utilisation, escalating where thresholds are at risk. - Support integrations between NetSuite and third-party systems, escalating issues with appropriate diagnostic detail. **⚠️ Disclaimer:** Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses.