Nice Cxone

Job description

Job Description NICE CXone Developer (25 Years Experience) Position: NICE CXone Developer Experience: 25 Years Job Summary We are looking for a skilled NICE CXone Developer with hands-on experience in CXone Studio Scripting, IVR Development, REST API Integration, and ACD/Call Routing. The candidate will be responsible for designing, developing, enhancing, and supporting customer contact center solutions using the NICE CXone platform. Key Responsibilities • Design, develop, test, and maintain IVR applications using NICE CXone Studio. • Create and modify Studio scripts for inbound, outbound, and blended contact center solutions. • Configure and manage ACD skills, call flows, routing strategies, queues, and agent assignments. • Integrate NICE CXone with external applications and third-party systems using REST APIs, Web Services, and JSON/XML. • Implement intelligent call routing based on business requirements and customer journey needs. • Analyze and troubleshoot IVR, call routing, API, and telephony-related issues. • Work closely with business stakeholders, architects, and support teams to deliver scalable contact center solutions. • Participate in deployments, upgrades, and production support activities. • Prepare technical documentation, design specifications, and operational procedures. • Ensure adherence to security, compliance, and coding standards. Required Skills • 2–5 years of experience in NICE CXone platform development. • Strong hands-on experience with CXone Studio Scripting. • Experience in IVR design and development. • Solid understanding of ACD configuration, call routing, skills-based routing, and queue management. • Experience with REST API integration, JSON, XML, and web services. • Knowledge of contact center technologies and telecom concepts. • Familiarity with troubleshooting call flow and voice application issues. • Understanding of SDLC, Agile methodologies, and version control tools. Preferred Skills • Experience with NICE CXone APIs, Digital Channels, or Omnichannel solutions. • Knowledge of CRM integrations (Salesforce, Dynamics, ServiceNow, etc.). • Exposure to cloud contact center environments. • Basic understanding of JavaScript, SQL, and scripting concepts. • Experience in production support and incident management.