Operations Analyst

Job description

Roles and Responsibilities : • Handle international calls from clients across various time zones, providing exceptional customer service and resolving issues efficiently. • Process transactions, answer queries, and address concerns in a timely manner to ensure high levels of client satisfaction. • Collaborate with internal teams to resolve complex issues and escalate when necessary to maintain quality standards. • Maintain accurate records of all interactions with clients using CRM software. Job Requirements : • 1-4 years of experience in an International BPO or Call Centre environment. • Excellent communication skills in English (spoken) for handling international voice processes. • Ability to work on night shifts (rotating schedules). • Proficiency in processing transactions accurately and efficiently.