Operations Analyst

Job description

**Roles and Responsibilities :** - Handle international calls from clients across various time zones, providing exceptional customer service and resolving issues efficiently. - Process transactions, answer queries, and address concerns in a timely manner to ensure high levels of client satisfaction. - Collaborate with internal teams to resolve complex issues and escalate when necessary to maintain quality standards. - Maintain accurate records of all interactions with clients using CRM software. **Job Requirements :** - 1-4 years of experience in an International BPO or Call Centre environment. - Excellent communication skills in English (spoken) for handling international voice processes. - Ability to work on night shifts (rotating schedules). - Proficiency in processing transactions accurately and efficiently.