Operations Manager - Brewing Bots (Vending)

Job description

**About This Job** **Chai Point** **Location:** Bengaluru, Karnataka, India **Work Mode:** On-site **Industry:** Food and Beverage Services,Food and Beverage Retail,Food and Beverage Manufacturing **Job Description** We're Hiring: Operations Manager – Vending Services | Bengaluru Location: Bengaluru At Chai Point, we're redefining workplace beverage experiences through our Vending as a Service (VaaS) platform. We are looking for an experienced Operations Manager to lead operations, drive customer satisfaction, and ensure seamless execution across our Vending Services business. **Key Responsibilities** Operational Excellence Oversee day-to-day operations across all VaaS accounts to ensure operational efficiency, service excellence, and customer satisfaction.Manage shift schedules and ensure optimal staffing across all VaaS locations.Drive inventory planning and control to ensure timely replenishment and minimize stock-outs.Monitor and optimize operational costs while ensuring alignment with business profitability targets. Customer Experience Ensure all products and services consistently meet Chai Point's quality standards.Drive customer retention by proactively resolving customer issues and maintaining high service standards.Monitor service delivery timelines and ensure timely execution to enhance customer satisfaction. P&L Management Own the P&L for VaaS operations and ensure business performance aligns with Annual Operating Plan (AOP) targets.Drive revenue growth, margin improvement, and profitability through effective operational management.Work closely with cross-functional teams to achieve financial and business objectives. Strategic Planning & Process Improvement Partner with senior leadership to support strategic initiatives and long-term business growth.Develop and implement innovative processes and Standard Operating Procedures (SOPs) to improve operational efficiency, customer experience, and cost optimization. Reporting & Compliance Prepare regular operational and financial reports for senior management.Conduct operational audits and ensure compliance with company policies, processes, and quality standards.Identify opportunities for continuous process improvement. Team Management Lead, coach, and develop Operations Managers, MTA Managers, and BoxC teams.Ensure timely execution of training programs and monitor team performance through regular reviews and feedback.Foster a high-performance, customer-centric culture within the team. Continuous Improvement Stay updated on industry trends, vending technologies, and best practices in food & beverage operations.Continuously identify opportunities to improve operational efficiency, reduce costs, and enhance customer experience. **Requirements** 6–8 years of experience in Operations Management, preferably in the Food & Beverage, Retail, QSR, Vending Services, or Hospitality industry.MBA or Postgraduate qualification preferred.Strong experience in P&L management, budgeting, and financial oversight.Proven experience leading and developing high-performing operational teams.Strong understanding of operational processes, inventory management, supply chain coordination, and cost control.Customer-centric mindset with a strong focus on service excellence and customer retention.Excellent analytical, problem-solving, and decision-making skills.Strong written and verbal communication skills with the ability to manage cross-functional stakeholders.Self-driven, proactive, and solution-oriented with strong organizational skills and attention to detail.Ability to thrive in a fast-paced, dynamic environment while managing multiple priorities. If you're passionate about building high-performing operations and creating exceptional customer experiences, we'd love to hear from you.